Student Associate: Box Office Representative (open to work study and non-work study)
The Student Associate: Box Office Representative position provides customer service to our patrons by supporting sales and ticketing services for performances at the Department of Theatre and Dance. The Box Office Representative is one of a team that interfaces directly with patrons and providing for their needs and serving as a representative for the department. This is a part time position requiring day, evening and weekend shifts coordinated around our season performance schedule.
Essential Duties and Responsibilities
- Assist patrons with purchasing tickets at the point of sale; resolving questions or concerns in a timely and professional manner.
- Maintain knowledge of department events and policies; Box Office Representatives can clearly articulate events happening in the mainstage season as well as other department events as needed, ticketing options and complimentary ticketing policies.
- Process sales, will call and other ticket requests as needed through ticketing system (Thundertix) and collect complete and accurate data from guests.
- Ensure proper money-handling procedures are followed in all transactions; set up, manage and reconcile all box office transactions during a shift.
- Serve as a positive, professional and enthusiastic point of contact for all guests. Maintain a positive attitude while assisting others.
- Other duties as required.
Work Hours
Work hours include weekly shifts that include days, nights and weekends as assigned. Regular weekly Box Office hours (3-9 hours a week dependent on availability) as well as support of main-stage season performances, which coincide with scheduled public performances: October 6-16; October 20-29; November 9-13; February 15-26; March 1-3 and April 3-7. Other support for performances will be as assigned.
Qualifications
- Customer service experience, preferably in the ticketing, entertainment, arts or hospitality industries.
- Strong written and verbal skills.
- Understanding of software programs including point of sale systems and Microsoft Word, Excel and Outlook. Experience with ticketing systems, especially Thundertix, is a plus.
- Highly motivated self-starter, a hard worker with a high energy level with a willingness to work hands-on in assisting customers and staff.
- Knowledge of basic cash handling procedures and fiscal responsibility, including PCI compliance.
- Possess high standards of integrity, credibility and reliability with attention to detail. Ability to maintain a high level of poise and professionalism in all circumstances.
- Works well independently and in a group setting; a true team player.
- Ability to work a flexible schedule including days, evenings and weekends.
- Passion for and/or experience in the performing arts.
Performance Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Leadership – Consistently accomplishes the expected objectives and takes on extra tasks or projects as necessary. Maintains a positive, achievement-oriented attitude and influences others to do the same. Ability to work as both a leader and as a member of a team.
Initiative – Level of interest in role development, degree of motivation, and willingness to improve performance and increase job knowledge. Proactive when approaching tasks. Uses unique approaches and inventiveness. Seeks new alternatives and ideas. Takes appropriate action, and is efficient, resourceful, and creative in attaining position objectives. Ability to be self-directed.
Judgment – Uses discretion in making decisions within the scope of their job. Refers decisions beyond this scope to supervisor. Discretion in handling confidential material. Ability to make decisions with organizational goals in mind.
Communication Skills – Includes the ability to express ideas effectively whether face-to-face or in writing in both individual and group situations. Communicates in a clear, timely manner with an understanding of tone when required. Interaction with internal and external customers. Requires putting yourself in the customer’s place, anticipating and meeting needs quickly and accurately. It also means following up and monitoring situation to be sure the customer is satisfied.
Management of Resources – Ability to use time, money, technology and staff as efficiently and effectively as possible. Makes suggestions to improve the resources that pertain to incumbent job responsibilities. Ability to schedule workload, set priorities and manage time in order to complete assignments and fulfill responsibilities.
Teamwork – Ability to interact and develop relationships with co-workers, give and receive constructive input, contribute ideas and viewpoints, adapt to changing circumstances and expectations and commitment to understand and remedy interpersonal conflicts.
Professionalism - Individual’s ability to demonstrate the specific skills necessary to the position using procedures, tools and equipment necessary to accomplish work. Demonstrates commitment, dedication, cooperation, positive behavior, adaptability, and flexibility with changes in jobs and duties. Being able to anticipate change and bring about changes when they are needed with proper professionalism. Staff are also expected to have an understanding of the Department of Theatre and Dance and the role Front of House support plays in the success of the organization.