CNS IT Student Technician (Desktop Support) Open to both, work study and non work study students

Job Description:

We are seeking a proactive and customer-focused student worker to join our Help Desk team. As a Help Desk Representative, you will play a key role in providing technical assistance and support to CNS IT users. This position offers an excellent opportunity for students to gain hands-on experience in IT support while contributing to the smooth operation of our department.

Job Responsibilities:

• Utilize the ServiceNow ticketing system to triage incoming requests to CNS IT by assigning them to the responsible person or group.
• Transport equipment (e.g., computers, printers, phones) between CNS buildings on the UT Main Campus.
• Update internal and public-facing documentation in UT Wikis.
• Collaborate on the development of new procedures and improvement of existing processes.
• Assist with office administrative duties such as receiving packages.
• Perform additional technical support tasks including new printer/monitor setup, admin password resets, running updates, patching, and other tasks as assigned.
• Provide excellent customer service to users by responding promptly to inquiries and ensuring technical issues are resolved satisfactorily.

Job Location:

• The University of Texas at Austin, College of Natural Sciences
• Will C. Hogg Building

Position Details:

• Type: Part-time
• Work Environment: In-person
• Appointment: Semesterly appointment with the potential to be extended
• Pay Rate: $16.00/hour

Work Shift:

• Hours: 10-20 hours/week
• Schedule: Monday – Friday, 8am – 5pm
• Shift Duration: 2-hour minimum

Required Qualifications:

• Must be authorized to work in the US
• Must not have additional position within the university
• Must be able to commit to the schedule defined
• Independent, able to complete tasks with limited oversight
• Strong written communication skills
• Detail oriented
• Motivated with a strong work ethic

Preferred Qualifications:

• Fast learner
• Experience writing procedural documents or technical documentation
• Familiarity with Microsoft 365 applications (Outlook, Excel, Word, OneDrive, SharePoint, etc.)
• Strong customer service skills
• Excellent problem-solving
• Knowledge of computer hardware/software, networking network security, and printers

Career Competencies Gained: 

• Communicate in a clear and organized manner so that others can effectively understand

• Make decisions and solve problems using sound, inclusive reasoning and judgment 

• Act equitably with integrity and accountability to self, others, and the organization