Intern (Workplace Services Field Support)

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Intern (Workplace Services Field Support) in the Enterprise Technology Services Division.

This Job Announcement will remain open until a sufficient number of applications are received.
This is a part-time, non-benefit-eligible position for 19 hours per week.
Must demonstrate student status for the duration of the appointment. CURRENT SCHOOL TRANSCRIPT MUST BE PROVIDED TO THE AGENCY OR HR REPRESENTATIVE, IF SELECTED FOR AN INTERVIEW AS PROOF OF MEETING THIS REQUIREMENT. 

General Description
Performs support duties in an agency in order to gain knowledge, skills and professional experience.
Works under close to general supervision according to set procedures. Work is reviewed through observation of performance, frequent conferences and reports.

Minimum Education and Experience Requirements
Currently enrolled in, or graduated from, a degree-seeking program from an accredited four year college or university with major course work in a field relevant to area of assignment.
OR

Able to meet the qualifications of a County Commission and Human Resources approved internship or apprenticeship program (Hiring Agency must contact Staffing Services prior to conducting recruitment).

Special Certifications and Licenses

None.

Preferences

• 1 or more Microsoft, Comptia, or VMware Certifications
• Minimum one year experience supporting VDI Endpoints at time of application
• Minimum one year experience supporting mobile devices at time of application
• Minimum one year experience supporting computers in an Active Directory Domain at time of application
• Experience in replacing and reimaging PCs
• Experience in supporting and troubleshooting Microsoft Office
• Experience in troubleshooting end user computing
• Experience in troubleshooting printers

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

• Troubleshooting and deploying client computers.
• Responsible for installing, maintaining and supporting County staff in the area of Desktop field services.
• This position is responsible for providing Desktop Support county-wide.
• This position is responsible for Installing Mobile Device Management (MDM) client on mobile devices.
• This position is responsible for supporting VDI machines.
• Must be willing to learn technologies such as: TCP/IP, DHCP, DNS
• Must be willing to learn administration and usage in Microsoft Office and collaboration applications.
• This position is responsible for troubleshooting mobile devices.
• Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment within moderate tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

County Core Competencies

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Emergency Management Responsibilities 

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.