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Course Support - Rhetoric (Open to work study and non-work study)

UT Austin - Governmental Affairs and Initiatives
Email

Job Title

Course Support - Rhetoric

Start Date

01/16/2024

End Date

05/31/2024

Weekly Hours

Up to 15 hours weekly

Flexible Between 

8-6, Monday through Friday, exact schedule to be arranged with supervisor

Vacancies

1

Pay

$12 - $12.50 per hour

Website

https://onramps.utexas.edu/

Position Description

The OnRamps Rhetoric course team seeks a graduate-level student assistant to support course delivery and experience for more than 7,000 high school students statewide. OnRamps Rhetoric encompasses two different UT-designed Rhetoric courses – RHE 306 and RHE 309J – that are taken by students dually enrolled in OnRamps and a concurrent high school course.

This position will primarily utilize student-centered resources to provide timely, accurate, and professional responses to student extension requests submitted via an online platform. Additional responsibilities may include documentation processing for potential academic integrity violations, data analysis to identify trends across our course’s student base, coordinating with the Senior Course Manager and team Coordinators to develop student and Instructor communications, and other duties as assigned. The position also focuses on supporting scaled communications, scheduling, reporting, and learning management system maintenance as well as just-in-time assistance with seasonal and urgent projects.

 

Responsibilities

  • Respond consistently and professionally to student extension requests in online support system
  • Provide communication support between students and full-time staff
  • Conduct data analysis to identify and organize extension request trends
  • Process extension requests in Canvas Learning Management System (LMS)
  • Support documentation and processing for potential academic integrity violations
  • Assist with seasonal and urgent projects that align to OnRamps mission

Required Qualifications

  • Current graduate student
  • 2+ years of experience working in a professional environment
  • Exceptional customer service skills
  • Attention to detail and organization
  • Reliability, consistency, and decorum in professional conduct
  • Proficiency in online communication strategies including the use of Zoom

Preferred Qualifications

  • Professional or formal experience working with high school students
  • Academic experience in English, Rhetoric, Composition, or related field
  • Experience using Canvas LMS or other learning management system
  • Experience with project management software
  • Experience in data processing through Microsoft Excel, Google Sheets, Smartsheet, or similar platform

Benefits of Employment

  • Comprehensive training and supervision in an advanced professional area of work
  • Opportunity to contribute to a program dedicated to promoting college readiness and success among high school students across Texas
  • Exploration of career interests
  • Marketable skills developed in a professional environment
  • Hands-on experience working in educational administration and innovation
  • Opportunities to self-assess and monitor to identify strengths and areas for growth
  • Professional reference for future positions and/or graduate education

For more information, contact Ryan Davidson, Senior Course Coordinator - Rhetoric, at ryan.davidson@austin.utexas.edu