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Job Responsibilities

The South Carolina Department of Parks, Recreation & Tourism is a cabinet agency assigned to operate and manage South Carolina's 47 state parks, market the state as a preferred vacation destination and provide assistance to communities to develop recreation assets.

Job Purpose and Duties:

Under limited supervision, serve as a liaison between IT and users of networked and stand-alone personal computers (PC’s) throughout the agency; providing support for all agency PC desktops, laptops,  peripherals, and software. Provides Helpdesk oversight and operation of agency helpdesk, software, antivirus and business-line hardware.

1) Serves as primary point of contact for the IT Helpdesk. Intakes and resolves IT Helpdesk tickets for SCPRT's 63 locations which include the Central Office, Venues at Arsenal Hill, State House Tour Desk and Gift Shop, 47 State Parks and 9 Welcome Centers. Deploys and maintains agency approved hardware which includes AIO desktops, laptops and agency issued cell phones as well as related peripherals. Support AV needs for the agency's two conference rooms. Keeps Management updated on needs and struggles of End Users. Updates IT Leadership on issues that might arise which could negatively impact End Users. Does not provide support for non-agency owned technology.
2) Maintains and supports agency approved software and desktop applications or links for POS, antivirus and desktops OS's. Assists with deployment, configuration and maintenance of Point of Sale infrastructure including backend retail inventory PC's, software, printers and peripherals and any SCPRT End User devices. Maintains, deploys and supports all other agency peripherals including projectors, inventory scanners and any additional devices purchased and used by the agency. Is effective in providing support of these technologies Provides feedback to management of support trends that are discovered for un-met or met needs.
3) Provides VoIP management for Edgar Brown building, SC Parks Call Center and VOIP Locations. Supports and maintains SCPRT mail room.
4) Practice and promote teamwork within the office of Technology Services, throughout the agency and with external agency stakeholders;  represent the office as an active member on agency teams assigned throughout the year. Abide by the Agency Code of Conduct. Other duties as assigned. Actively participants and contributes to IT team meetings and events.

 

 

Minimum and Additional Requirements

A bachelor's degree in computer science or a related field with two years experience, or an associate degree and four years experience in PC hardware support, or a high school graduate and six years experience in PC support.

Additional Requirements:

1) The incumbent must posses a valid SC driver's license. Position may require work beyond the 37.5 hour work week, including nights, weekends, and holidays. Must carry a mobile communications device, if provided. Must be able to work during emergency/disaster events, including hazardous weather. Work may be required on-site or remote or a combination of both. Position will require some in-state travel, may require overnight travel.
2) Extensive knowledge of Microsoft software, PC hardware, network equipment, network operating systems, network administration and the support of end users in these products. The ability to work independently and communicate effectively.
3) MCP desired.


 

Additional Comments

Actual Job Location: SCPRT Central Office.

Full-time, Monday-Friday, 37.5 hours weekly. Position will require some in-state travel, may require overnight travel.

 

The South Carolina Department of Parks, Recreation & Tourism is an Equal Opportunity, Affirmative Action employer.