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Learning Technology Content Library Intern

Mercy Corps
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NTERNSHIP TITLE: Learning Technology Content Library Intern 
INTERN WORKSITE LOCATION: Portland HQ or US Remote 
DATES OF INTERNSHIP:  April/May- August 2023 
HOURS PER WEEK: 25-35 hours/week 
INTERNS SUPERVISOR & CONTACT INFORMATION:  Learning Management System Administrator
FUNDING AVAILABLE FOR THE INTERNSHIP: $2600/month 
Mercy Corps responsibilities 
For the duration of this internship assignment the intern will receive: 
  • Training and supervisory support 
  • Access to Mercy Corps online tools 
  • Laptop if located in Portland or DC 
  • Desk space if the intern chooses to work at Portland HQ office vs remotely 
  • All other tools, materials, and communication requirements for this project 
Intern responsibilities 
Intern will remain responsible for all costs associated with: 
  • Laptop for working remotely if not possible to access at HQ 
  • Accommodation, travel and living expenses 
  • Travel to and from Mercy Corps HQ 
  • All other costs associated with this internship 
PROJECT DESCRIPTION: 
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. 
Mercy Corps manages and maintains its Learning Management System (LMS), “Talent Development” and is updating its catalog of course offerings to our 6000+ team members globally. Through Mercy Corps’ partnership with Humentum (our course provider), we will be adding new courses into the online platform, removing obsolete courses currently in the LMS, and updating our catalog. The new courses will range in diverse topics from HR (Human Resources) to professional development to new language learning. 
The Learning Technology Content Library Intern will receive the proper permissions in the LMS to learn how to build courses and curricula in the system using the course files and course descriptions provided to us by Humentum, catalog these courses properly in our database, and launch each course for team members to enroll in.  
LEARNING OBJECTIVES: 
  • Gain in-depth exposure to the backend management of a major Learning Management System (Schoox) 
  • Build courses using key features of the LMS’ content development tools 
  • Learn the process of course creation and how to find and incorporate various media elements into eLearning 
  • Categorize learning content to make it easily accessible and searchable for teams 
  • Provide a working knowledge of the learning functions and needs of the international non-governmental organization sector 
  • Gain experience in a multi-cultural work environment, building and making courses accessible for a global team across time zones, languages, and geographies, many of whom operate in complex, challenging environments 
DELIVERABLES: 
  • Add and update ~600 new courses into the LMS  
  • For each course, download the SCORM package, upload to the LMS, name the course, add descriptions, and create thumbnail icons as necessary 
  • Categorize each course in our database and launch each course 
  • Combine certain courses into Curricula if multilanguage versions for the same course exist 
  • Add a feedback poll to each course in various languages  
  • Additional deliverables, time permitting: 
  • Build a set of lists recommending people to courses based on their roles or topics of interest  
THE IDEAL CANDIDATE: 
  • A college or university degree (no more than 1 year since graduation) or one in progress in Learning & Development, Instructional Design, Instructional Systems and Learning Technologies, Libraries, Education, Digital Media, Communications (or a related field) 
  • Excellent organization skills – understands the value of meticulously documenting categories, tags, and updating the location of items as necessary 
  • Thorough attention to detail – always checks grammar and punctuation, and notices preventable errors through thorough review and solicits feedback from others 
  • Open, transparent, and clear communication skills – ability to actively reach out with any issues, delays, updates, and successes without being prompted. This is especially important working remotely. 
  • Experience working on the backend of an online site uploading and cataloging 
  • Excellent time management skills – due to the short-term nature of the project, staying on track to deliverables is key.  
  • Creative problem solver – able to research technical issues, troubleshoot, and communicate findings 
  • Ability to work productively within a collaborative, consensus-seeking team 
  • Interest in working in LMS Administration or the field of eLearning Development 
  • Strong attention to ensuring quality and consistency of the deliverables 
A plus if: 
  • Experience in the backend of e-learning platforms (though not required) 
  • Experience building courses on learning platforms  
  • Knowledge of adult learning and development principles and practices (Helpful but not required)  
  • Have successfully categorized bulk content for teams 
  • Fluency or proficiency reading and writing in another language (not required) 
Mercy Corps interns represent the agency both during and outside of work hours and are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps policies, procedures, and values always and in all in-country venues. 
 
Mercy Corps Diversity Statement   
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.  
Equal Employment Opportunity Statement 
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.  
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. 
Safeguarding & Ethics 
Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to theInteragency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere toMercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. 
As part of our commitment to keeping our community safe and providing a safe working environment, Mercy Corps has a COVID-19 vaccine requirement for US interns based in Mercy Corps US HQ offices. Interns must be fully vaccinated per CDC (Centre for Disease Control) requirement or have an approved exception, either (1) held religious convictions, or (2) a disability that prevents them from receiving a COVID-19 vaccination and comply with regular testing, within 10 business days of starting. Failure to comply may impact your internship.  
Mercy Corps Headquarters: 45 SW Ankeny Street, Portland, Oregon 97204 
In your statement, you are encouraged to discuss any relevant experience, and demonstrate your interest. Your application will be reviewed by the Mercy Corps team and shortlisted candidates will be contacted directly for interviews.