Welcome Center Team Member - North Austin YMCA Center
Our Welcome Center Team is the heart of the facility! Our Welcome Center Team Members are info specialists, problem solvers, and the first smiles our members, visitors, and participants see when they enter the building! As a Welcome Center Team Member, you're the front-line support for members and help ensure they're satisfied with our programs, services, and experience. Most importantly, you are part of someone's journey in pursuing their well-being and health. If you are looking for an opportunity to help people, apply today!
Location: North Austin YMCA - 1000 W Rundberg Ln, Austin TX 78758
Pay Rate: $15.00 per hour
Benefits & Perks:
- Free Nationwide Gym Membership for your Household
- Retirement Planning Options
- Learning and development workshops and trainings
- Career advancement opportunities
- Referral Bonus Opportunities
- Cell Phone Plan discounts for AT&T and T-Mobile/Sprint users
- Staff Discounts on Programs & Services
- Flexible schedules and much more!
What You'll Do:
- Actively engage and greet each member/guests that come into the YMCA.
- Occasionally open or close the facility and have key-holding duties.
- Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Provide Cause Driven tours to potential new members and use "Listen to First" skills before and during the tour.
- Follow and lead branch protocols for prospective members.
- Keep informed of all branch activities & schedules in order to provide exceptional member service.
- Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
- Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
- Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
- Lead by example the Y’s mission, vision, and values with program participants, members, staff, and guests.
- Become an Ambassador of the Y’s work and culture by being the ultimate storyteller of who we are as an organization and brand.
- Complete other duties as assigned.
What We're Looking For:
Education and Experience:
- Minimum of 16 years old.
- Some experience in customer service.
- Bilingual (English and Spanish) candidates are preferred.
Skills:
- You are a team player. You are a team player with a positive, service-oriented attitude and you can work well with others.
- You are organized and productive. You are organized, able to prioritize tasks, and handle multiple assignments.
- You are a strong communicator. You listen for understanding and meaning. You speak and write effectively.
- You foster a culture of inclusion and belonging. You leverage people’s differences as strengths.
About Us:
The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total wellbeing and quality of life. Founded in 1953 and anchored in three Central Texas counties, the Y is a $40 million community enterprise that serves nearly 100,000 people annually through eight centers. We also provide afterschool education and care at more than 70 licensed campuses in four school districts. Unlike any other organization in the region, the Austin Y has the unique ability to welcome, educate and elevate all, and is committed to creating innovative programs, places…and people.
Additional Information:
The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
The YMCA of Austin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. YMCA of Austin complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.