Passare Operations Support Specialist
Passare is a cloud-based (SaaS) application with interconnected modules to help funeral homes improve operational efficiency and enhance communication and collaboration internally and with family members. Passare's mission is to offer a best-in-class experience for funeral professionals and the families they serve. We seek to help people connect with experts and resources that help simplify their lives and give them more control during one of life's most difficult passages, the death of a loved one. Only Passare helps funeral professionals and families connect and communicate from anywhere, at any time, from any device.
Passare is looking for a full-time, Operations Support Specialist to join our team. As part of the customer on-boarding process, you will configure the Passare online platform and provide general customer support assistance. You will work with cross-functional teams including sales and customer support to realize customer satisfaction. You will utilize your expertise in customer support to move at the quick pace of a growth company.
This is a full-time position located in our Abilene, TX office. Our team, platform, and best practices make us an exciting place to work!
To learn more visit Passare.
Requirements
- High school diploma or equivalent
- Preferred 2 years experience in customer support or operations
Responsibilities:
- Provide phone and email customer support
- Answer troubleshooting calls, build platform knowledge and provide technical assistance
- Create and manage configurations of the Passare SaaS system for customers
- Load and validate customer system data
- Create, from customer documents, on-line versions with data tagging (based on Word, PDF templates)
- Training responsibilities include scheduling and setting up webinars with customers
- Utilize Knowledge Base to ensure processes are completed accurately
Qualifications:
- Excellent written and verbal communication skills
- Excellent data entry and typing skills
- Ability to multi-task, set priorities, and manage time effectively
- Ability to gather accurate information
- Effective problem resolution and critical thinking skills
- Ability to use and manage web-based and database tools
- Strong organizational skills
- Commitment to company values