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Technical Support Analyst Intern

Position Overview

Through hands-on experience as well as observational and mentorship activities, the IT Intern will have the opportunity to learn about several aspects of Information Technology, Biotechnology and working in a real business environment.
Primary responsibilities will be to provide support services to Exact Sciences employees; primarily in the Madison locations, but remote support for geographically diverse employees.

Essential Duties
include but are not limited to the following:

  • Support services management (customer service best practices, ticket escalation/de-escalation procedures, wide-scale communication practices, etc.).
  • User account administration (Provisioning / de-provisioning, account permissions & auditing, and troubleshooting in a Microsoft Active Directory integrated environment).
  • Client PC administration (enterprise level imaging, software deployment, patching, reporting, troubleshooting, and configuration tools & best practices, etc.).
  • Act as a problem solver to drive successful completion of assigned tasks.
  • Establish positive working relationships with team members, vendors and IT customers.
  • Friendly and positive demeanor with a desire to demonstrate the high standards of customer service.
  • Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
  • Support and comply with the company’s Quality Management System policies and procedures.
  • Regular and reliable attendance.
  • Scheduling requirements:
  • Ability to work a designated schedule.
  • Ability to work overtime as needed.
  • Physical requirements:
  • Ability to lift up to 25 pounds for approximately 5% of a typical working day.
  • Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day.
  • Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
  • Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
  • Ability to work on a computer and phone simultaneously.
  • Ability to use a telephone through a headset.
  • Ability to comply with any applicable personal protective equipment requirements.
  • Travel Requirements:
  • Ability and means to travel between Madison locations.
Minimum Qualifications

  • Actively pursuing educational advancement through a secondary or post-secondary institution.
  • Appetite to learn; general business acumen.
  • Authorization to work in the United States without sponsorship.
  • Demonstrated ability to perform the Essential Duties of the position with or without accommodation.