Regional Operations Supervisor
Kyle, TX, US, 78640
Position open until filled.
Starting pay for this position is $46.58 per hour or commensurate with experience.
Position Summary:
This position is responsible for supervising employees in the Construction and/or Service Departments.
Essential Duties and Responsibilities:
- Responsible for construction and maintenance of overhead and underground lines
- Maintain construction standards and acceptable specifications
- Manage fleet and equipment maintenance
- Lead and/or monitor job briefings and tail board meetings
- Approve purchasing invoices, work orders and focus on efficiency and cost controls
- Maintain a safe and reliable system for members and the general public
- Maintain and promote a safe work environment for employees
- Manage construction project completion
- Participate in emergency restoration and call-out duty
- Update the UC mapping system
- Participate in the process for damage claims
- Recommend and approve purchases and invoices
- Resolve customer complaints and answer customers' questions regarding department management policies and procedures
- Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems
- Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes
- Implement corporate and departmental policies, procedures and service standards in conjunction with management
- Discuss job performance problems with employees to identify causes and issues and work to resolve problems
- Teach and instruct employees in job duties and company policies or arrange for training to be provided
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action
- Recruit, instruct and supervise subordinates
- Interpret and communicate work procedures and company policies to staff
- Develop and review operating procedures
- Develop and manage department budget
- Establish work priorities and activities
- Recommend promotions, transfers, hires and other disciplinary action
- Establish metrics and prepare monthly reports
- Coordinate activities with other departments
- Conduct and participate in safety meetings
- Maintain the security of confidential information
- Stay abreast of advances in technology
- Demonstrate regular and prompt attendance
- Performs other related duties as necessary or assigned
Supervisory and/or Leadership Responsibilities:
A full range of supervisory activities, training, evaluation, counseling and recommendation for termination. This includes, but is not limited to, effectively communicating organizational policies and other information to subordinates, ensuring that employees have a clear understanding of their responsibilities.
Knowledge, Skills and Abilities:
- Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting
- Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information
- Knowledge of principles and processes for providing customer service
- Knowledge of principles of electricity, safety practices and codes
- Knowledge of electric power industry construction standards
- Knowledge of voltage testing equipment
- Skilled in monitoring and managing performance
- Skilled in establishing and communicating performance expectations and metrics
- Skilled in time management
- Skilled in prioritizing and managing changing priorities
- Skilled in anticipating, identifying, analyzing and resolving conflict and problems
- Ability to teach employees to set up and disseminate information from various types of voltage testing equipment
- Ability to train and teach employees the art of troubleshooting and the safe, timely manner of power restoration; including substation, distribution lines and residential lines
- Ability to communicate effectively verbally and in writing
- Ability to listen and understand information verbally and in writing
Minimum Qualifications – (Education, Experience, Certification, & Licensure):
- High School Diploma or equivalent
- Six years of electrically qualified utility experience
- Two years of leadership experience
- Valid Texas Class A CDL
- DOL Certified Journeyworker Preferred
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- The employee may be required to stand; reach with hands and arms, stoop and kneel
- The employee may be required to sit or stand for long periods of time
- The employee may be required to lift, carry, push, pull or move up to 50 pounds
- The employee may be required to travel
- The employee must be available for call out duty
- The employee will routinely utilize Personal Protective Equipment
- The employee is frequently exposed to outside weather conditions including wet and/or humid conditions
- The noise level in the work environment is usually moderate to loud
- Exempt employees receive a fixed bi-weekly salary to compensate them for all hours worked during each pay period
- This position may be required to work more than 40 hours per week
Pedernales Electric Cooperative is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law.