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IT System Administration – Journey

Washington State Department of Ecology
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Per Governor Inslee’s Proclamation 21-14.2 (Download PDF reader), Washington State employees must be fully vaccinated against COVID-19. As a condition of employment, the successful candidate will be required to provide proof of their COVID-19 vaccination as part of the hiring process, prior to their start date. Requests for medical and religious exemptions will be considered. If you have questions, please contact Careers@ecy.wa.gov with “COVID-19 vaccination” in the subject line.  

Keeping Washington Clean and Evergreen

The Information Technology Services Office (ITSO) within the Department of Ecology is looking to fill an IT Systems Administration - Journey position. This position is located in our Headquarters Office in Lacey, WA.


As a journey level administrator within the Infrastructure and Operations section of the Information Technology Services Office, you will ensure the resilience, availability and reliable operation of a large, diverse technical environment that supports a variety of IT and business systems and services. In addition, you will help support the infrastructure requirements of the entire agency across multiple sites throughout the state and including a large application development environment that includes development, testing and production operations. We are looking for applicants who have a combined background in setting expectations and can guide skilled technical staff in successfully achieving objectives while also influencing and collaborating with other technical staff and key agency stakeholders. This is a critical and demanding role that calls for an innovative, resourceful individual, as the systems and services your position supports are relied upon daily by over 1,700 employees based in 10 locations statewide.

The Information Technology Services Office (ITSO) is the central provider of strategic and tactical support for the use of Information Technology (IT) within Ecology. The mission of ITSO is to create and support useful technology services that adapt for the future and support Ecology’s mission. 

About the Department of Ecology

Protecting Washington State's environment for current and future generations is what we do every day at Ecology. We are a culture that is invested in making a difference. Join a team that is highly effective and collaborative, with leadership that embraces the value of people.

Ecology cares deeply about employee wellness; we go beyond traditional benefits, proudly offering:

  • A healthy life/work balance by offering flexible schedules and telework options for most positions.
  • An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
  • Continuous growth and development opportunities. 
  • A wellness program that offers education, fitness classes, and an agency-wide fondness for outdoor meetings.
  • Opportunities to serve your community and make an impact through meaningful work.

Our commitment to DEIR

Diversity, equity, inclusion, and respect (DEIR) are core values central to Ecology’s work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations.
 
Diversity: We celebrate and appreciate diversity; our unique perspectives and abilities enrich us all and lead to innovative approaches and solutions.
 
Equity: We champion equity, recognizing that each of us need different things to thrive.
 
Inclusion: We intentionally create and hold space so that we all have meaningful opportunities to participate and contribute to Ecology’s work.
 
Respect: We treat each other with respect and dignity, acknowledging the inherent worth of our diverse perspectives and lived experiences, even in times of uncertainty and disagreement.
 
We believe that DEIR is both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued. 


During Healthy Washington Roadmap to Recovery, employees are working a combination of in-office and/or telework based on position and business need. This position is not currently required to work in the office on a regular basis. Ecology is following current state guidance regarding mask requirements, health screening questions before entry, and social distancing. Looking ahead, Ecology has recently updated the agency policies on telework and flexible and compressed work schedules. Applicants with questions about position location options, telework, and flexible or compressed schedules are encouraged to reach out to the contact person listed below in “other information.” 
 
Application Timeline: This position will remain open until filled, with an initial screening date of September 30, 2022. In order to be considered for initial screening, please submit an application on or before September 29, 2022. The agency reserves the right to make an appointment any time after the initial screening date.
 
Duties


What makes this role unique? 
The Infrastructure and Operations (INO) section is focused on the planning, design, development, implementation, and maintenance of Ecology’s agency-wide technology platforms that all applications and services operate on. This section provides services to all staff in the areas of desktop technical support, Help Desk, wired and wireless networking, Regional Information Technology Services (RITS) for field site technology support, servers, storage, managed print services, and unified communications support and services.
 
In this role, you will be responsible for providing end user training and assisting users with day-to-day issues; addressing problems and questions; embracing the change control management process for future changes, releases, updates, and enhancements of the MS Dynamics 365 solution; collaborating with developers, integrators, and business partners for system enhancements and upgrades.

What you will do: 

  • Serve as the Agency's highest level technical expert on the application and use of Microsoft's Dynamics 365 platform. Provide consultation and expertise to business customers, architects and technical staff and managers in the selection of features and integration of services with Ecology applications and platforms.
  • Manage the details and processes for changes, releases, updates, and enhancements of the MS Dynamics 365 platform, including reviewing and assessing release notes, determining, and communicating change impacts, establishing test scenarios, criteria, and environments, and working closely with business and technical staff to validate and deploy changes to production.
  • Collaborate with other state agencies, including WaTech, as well as with PaaS and SaaS vendors and providers in establishing and implementing administrative processes and procedures, troubleshooting, and diagnosing platform issues, and setting, monitoring, and analyzing performance baselines.
  • Collaborate with developers, integrators, and business partners for system enhancements and upgrades.
  • Lead team members to troubleshoot and resolve Dynamics 365 issues.
  • Provide guidance for system changes and enhancements.
  • Identify continuous improvement opportunities for assigned systems and processes.
  • Create user accounts, delete accounts, create/change permissions by account; user profiles, page layouts, security in Dynamics 365.
  • Perform technical on-boarding and support activities for a variety of SaaS based services that the agency invests in.
  • Create standard operating procedures, training documentation, and consultation to team members to improve customer service.
  • Design, enhance, and develop SQL Server Reporting Services (SSRS) reports.
  • Provide end user training and assist users with day-to-day issues, problems, and questions.
 
Qualifications

Required Qualifications:
Experience for both required and desired qualifications can be gained through various combinations of formal professional employment, educational and volunteer experience. See below for how you may qualify.
Option 1:

Five (5) years’ experience, within the last seven (7) years, in one or more of the following IT disciplines: SharePoint Administration, M365 Administration, IT consultation, systems development, systems analysis, IT project management, server management, system administration, or converged compute, networking and storage.

OR
 
Associate’s degree in Computer Science, Information Technology (IT), Science, Technology, Engineering, Mathematics (STEM), or closely related field and three (3) years of experience as listed above

OR
 
Bachelor’s degree in Computer Science, Information Technology (IT), Science, Technology, Engineering, Mathematics (STEM), or closely related field and one (1) year of experience as listed above.

Option 2:

Associate’s degree in Computer Science, Information Technology (IT), Science, Technology, Engineering, Mathematics (STEM), or closely related field and three (3) years of experience as listed above

Option 3:

Bachelor’s degree in Computer Science, Information Technology (IT), Science, Technology, Engineering, Mathematics (STEM), or closely related field andone (1) year of experience as listed above.


All experience and education combinations that meet the requirements for this position:

Possible CombinationsCollege credit hours or degreeYears of required experienceCombination 1No college credit hours or degree5 years of experienceCombination 230-59 semester or 45-89 quarter credits.4 years of experienceCombination 360-89 semester or 90-134 quarter credits (AA degree).3 years of experienceCombination 490-119 semester or 135-179 quarter credits.2 years of experienceCombination 5 A Bachelor's Degree1 years of experience


Special Requirements/Conditions of Employment: 

Must possess a valid driver’s license when operating a state or privately owned vehicle on official state business, and must comply with Washington State’s liability laws when operating a privately owned vehicle on official state business.


Desired Qualifications:
We highly encourage you to apply even if you do not have some (or all) of the desired experience below.

  • A Bachelor’s degree with focus on computer science, data management, or system administration. At least two of the four years of experience should be within the last 4 years. 
  • Education and knowledge of environmental sciences and supporting science based business areas.
  • Professional level experience consulting, designing, programming, maintenance and/or supporting work for moderate or large size organization.
  • Experience leading, mentoring IT professionals in team and individual capacity. 
Note: Having some (or all) of this desired experience may make your application more competitive in a highly competitive applicant pool.
Supplemental Information

Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified candidates from all backgrounds are encouraged to apply.


Need an Accommodation in the application and/or screening process or this job announcement in an alternative format?

  • Please call: (360) 407-6186 or email: careers@ecy.wa.gov and we will be happy to assist.
  • If you are deaf or hard of hearing you can reach the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
  • If you need assistance applying for this job, please e-mail careers@ecy.wa.gov. Please do not send an email to this address to follow-up on the status of your application. You can view the latest status of your application on your profile's main page.
  • If you are reading this announcement in print format, please enter the following URL to your search engine to apply: https://ecology.wa.gov/About-us/Get-to-know-us/Jobs-at-Ecology.  
Application Instructions:

It's in the applicant's best interest to submit all of the documents listed below. Applications without these documents may be declined.

  • A cover letter describing why you are interested in this position.
  • A resume outlining your experience and education (if applicable) as it relates to the minimum qualifications of this position.
  • A professional writing sample that you created. I.E. Process, Proposal or Recommendation, or an original published paper or article.
  • Three professional references.

Please do NOT include your salary history. Wage/salary depends on qualifications or rules of promotion, if applicable. 
 
For Your Privacy:
When attaching documents to your application (such as Resume, Cover Letter, Transcripts, DD-214, etc.):

  • Please be sure to remove private information such as your social security number, date of birth, etc. 
  • Do not attach documents that are password-protected, as these documents may not be reviewed and may cause errors within your application when downloaded. 

Additional Application Instructions for Current Ecology Employees: 
 
Please make sure to answer the agency-wide questions regarding permanent status as a classified employee within the Washington General Service or Washington Management Service. Do not forget to select Department of Ecology as a response to question 2, and type your personnel ID number for question 3. If you are not sure of your status or do not know your personnel ID number, please contact Human Resources.

Application Attestation: 

The act of submitting application materials electronically is considered affirmation that the information is complete and truthful. The state may verify this information and any untruthful or misleading answers are cause for rejection of your application or dismissal if employed. 

Other Information:
If you have specific questions about the position, please email Russell Vanek at: russell.vanek@ecy.wa.gov. Please do not contact Russ to inquire about the status of your application.
To request the full position description: email careers@ecy.wa.gov
Why work for Ecology?

As an agency, our mission is to protect, preserve and enhance Washington's environment for current and future generations. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability.

Joining Ecology means becoming a part of a team committed to protecting and restoring Washington State's environment. A career in public service allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance.

Ecology employees may be eligible for the following:

Student debt: how working for Ecology can help
The Department of Ecology is a qualifying employer for the Public Service Forgiveness Program (PSLF). See https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service for more details.
To learn more about The Department of Ecology, please visit our website at www.ecology.wa.gov and follow, like or visit us on LinkedIn, Twitter, Facebook, Instagram or our blog.

Collective Bargaining: This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative.  

Equal Opportunity Employer: The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 407-6186. Applicants who are deaf or hard of hearing may call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

Note: This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60) days.