Account Administrator I
The Account Administrator I is an integral part of the inside sales team that works directly with the sales team to provide support for administrative and sales activities. The individual who fills the Account Administrator I role will contribute directly to the overall success of the company by working directly with the highest producing account managers to help maintain existing customer relationships.
Responsibilities:
- Support top-producing account managers to maintain trusted advisor status and grow existing account relationships
- Work with senior account managers to develop and implement sales strategies to build trusted advisor relationships with new accounts
- Operate as a lead point of contact for any and all matters specific to the accounts supported
- Independently manage designated accounts as assigned
- Communicate with customers regarding upcoming support renewal contracts on behalf of account managers
- Complete regular solutions training and maintain up-to-date knowledge of solutions offered
- Gather information on new sales opportunities from senior account managers and work with service coordinator and sales operations to obtain pre-sales engineer availability and facilitate meeting scheduling with customers
- Work directly with sales operations to secure deal registrations and accurate pricing for sales opportunities
- Track expiration deadlines for all support renewal activities (i.e. deal registration, special pricing approval, etc.) and renew prior to expiration as requested
- Work directly with sales operations on support renewal proposal generation to ensure the timely and successful delivery of proposals according to customers’ needs and objectives
- Facilitate delivery of support renewal proposals to customers for review as requested and delivery of executed proposals to sales operations team members for processing
- Regularly communicate with account managers on the status of open support renewal opportunities and determine next step action items to be completed
- Ensure account managers’ support renewal opportunities are recorded in ConnectWise and assist with keeping support renewal pipeline information updated
- Track all sales activities completed for support renewal opportunities in ConnectWise
- Assist with coordinating marketing campaign promotion to drive attendance
- Assist with post-marketing campaign follow-up
Requirements:
- Excellent customer service skills
- Must be computer literate and proficient in Microsoft Office Suite: Word, Excel, Outlook
- Demonstrate exceptional attention to detail
- Must handle numerous assignments simultaneously while placing proper prioritization on tasks
- Excellent time management skills
- Ability to multi-task effectively in a fast-paced environment
- Ability to work within a team, both in-person and through virtual media outlets
- Capable of managing own workload with minimal supervision to tight deadlines
- Professionally assertive
- Bachelor’s degree in sales, business, marketing, communication or a related field
- Desire to learn IT sales
- Prior sales experience preferred but not required
Expectations:
- Will be available via Slack or email to provide timely answers to coworkers, vendors, and customers
- Handle or prioritize after hours requests and tasks appropriately and professionally
- Be available to work outside normal designated hours as needed to meet deadlines
- Travel to customer appointments, remote offices, and off-site events as assigned
- Complete product and vendor training/certifications as assigned
- Must have or obtain a laptop for business use to provide seamless mobility in the office and remote access
Choice Solutions Requirements & Expectations:
- Express a positive and confident, can-do attitude
- Dependable, adaptable, flexible and a team player
- Personal dedication to ongoing training and development
- Excellent organizational and problem-solving skills
- Strong oral and written communication skills
- Professional appearance, attitude and communication
- Maintain confidentiality in all aspects of client, staff and agency information
- Able to handle challenges and issues in a professional and supportive manner
- Timely delivery of required internal documents, such as time sheets and expense reports