Market Analytics Specialist

Remote United States

Student employment opportunities available

• Resolve all bill and account edits.
• Identify and resolve pre-identified unusual cost and consumption patterns, discrepancies and determine savings opportunities through working edits.
• Resolve data discrepancies and monitor all cost and consumption reporting.
• Analyze daily utility bills using a firm understanding of client industry, weather related usage patterns, market related changes and our internal audit process.
• Coordinate and negotiate with utility personnel as needed to resolve metering, billing and rate schedule issues.
• Respond to client requests in a timely manner. 
• Ensure summary bills are resolved and balanced for consolidations.
• Complete any necessary payment research to ensure client accounts remain current and services remain on. Includes working with accounting, pcard, EFT, and internal team members.
•  Answer incoming calls from utilities, clients and vendors.
• Support and maintain team metrics given by supervisor/manager by assisting in resolution of team issues such as shut-offs, increase in late fees or service failures as needed.
• Ensure that follow-up, email, and correspondence are completed in a timely manner.
• Data entry of on-going, resource and history bills as needed
• Perform other duties as assigned.

• Requires a high school diploma or its equivalent
• Requires two years of clerical and/or customer related work experience.
• Other combinations of experience/education may be considered.
• Ability to understand cost consumption reporting capabilities and platforms.
• Ability to demonstrate mathematical and analytical aptitude.
• Must have solid computer skills, including familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow)
• Demonstrated professional oral and written communication skills.  
• Must be a team player, detail oriented, dependable and adaptable.
• Must be flexible with schedule and available for overtime work as needed.
• Participates and promotes process improvement to ensure we are effectively serving our clients.
• Basic understanding of ENGIE Impact services and offerings.
• Ability to problem solve and perform root cause analysis.
• Must be able to adapt to change easily.