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Product Specialist

We are seeking a Product Specialist to join our product management team who will help drive product and service usage and revenue growth. The ideal candidate thrives in a fast-paced work environment, is detail-oriented, possesses excellent verbal and written communication skills as well as analytical problem-solving and troubleshooting skills.

Job Description:
  • Perform demonstrations for customers, staff, and other stakeholders of existing products, upgrades on client products, and new products
  • Train new clients/users on product functionality including technical information
  • Direct customers to online support areas for continued support beyond initial training
  • Assist and report customer issues, escalating when appropriate, that are essential to the product functioning correctly
  • Support and drive engagement with clients in partnership with our sales teams
  • Develop ideas for initiatives to drive revenue growth, identify business opportunities, and develop proposals to improve product positioning in the marketplace
  • Analyze client data (e.g., client usage data, market data) to identify strengths and weakness of solutions
  • Expert for all product metrics in area of ownership including tracking trends, identifying impact of new features, and performing thorough reviews and analyses of the competitive landscape
  • Define needs for marketing collateral and work with product management and marketing to ensure implementation

Core Requirements:
  • Bachelor's degree and a minimum of 1-2 years related experience
  • Proficiency with Microsoft Office
  • Professionalism maintained in all forms of communication
  • Ability to interact with prospects and clients as well as cross-functional teams within the organization
  • Willingness to travel to conferences and customer sites on 5-15% basis, will vary by month

  • Experience in the medical or aesthetic field is a plusĀ 
  • Technical aptitude in dealing with computer hardware and software products