Animal Control Dispatcher (City)
Job Posting Information
This is responsible clerical work which includes dispatching calls and maintaining records pertaining to the activities of the Animal Control Division.
Work involves responsibility for dispatching calls; responding to telephone calls from the public and to the walk-in public; entering and maintaining a variety of information on the computer and in general files. Employees are responsible for making personal work determinations, but such decisions are made in accordance with established precedent, departmental policy and the exercise of judgement based on knowledge gained through experience. Supervision is received from an administrative superior.
Nature of Work/Examples of Work Performed
Dispatches calls to Animal Control Officers; provides information necessary to respond in an efficient manner; enters all information on computer.
Responds to telephone calls from the public, other agencies, and other City departments regarding a variety of subject pertaining to Animal Control; explains ordinance requirements pertaining to animal control; inputs calls for service into computer.
Records all pertinent information regarding bite and attack reports; dispatches Animal Control Officer to investigate; follows up to ensure investigation is completed and required observation time for animal is completed; notifies victim of results.
Issues licenses to walk-in public; verifies that rabies vaccination and all other information is current.
Processes mail-in license requests; verifies payments received with the amount due; follows up any problems with the application; matches license tags with corresponding receipts, and prepares for mailing.
Performs related work as required.
Desirable Knowledge, Abilities & Skills/Desirable Training & Experience
Prior dispatching experience.
Bilingual skills are a plus.
Previous experience working with the general public and interacting on a regular basis with customers and complaints.
Individual must be a self-starter and highly motivated.
Minimum Qualifications/Necessary Special Requirements
Qualifications: Graduation from high school or equivalent plus six months of experience in an office setting; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.
Agency
City of Lincoln/Lancaster County
Address
555 South 10th Street, Room 302
Lincoln, Nebraska, 68508
Phone
(402) 441-7597
Website