Account Manager
The Account Manager is the main point of contact for our clients and assists the branch production team in obtaining high quality landscape services. The Account Manager is responsible for achieving revenue, profitability, and contract renewal goals through the delivery of outstanding service and strong client relationships while continuing to grow the branch's book of business through new sales/business development.
WHAT WILL YOU BE DOING?
Client Service and Retention
- Drive customer satisfaction and retention by understanding the individual needs of our customers
- Provide excellent service and communication in a constructive, courteous manner with a focus on problem solving
- Promote high standards for customer service, safety, and LandCare’s culture and core values in a positive team environment
- Provide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutions
- Maintain LandCare’s Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunities
- Create client proposals, contracts, and recommendations and estimates that are designed to meet each client’s objectives are accurately and appropriately priced
New Business Development
- Identify new business opportunities by cultivating and maintaining business relationships with existing customers
- Actively prospect for potential clients and pursue new business relationships
- Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
Benefits
Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:
- Competitive base salary
- Team based profit sharing program
- 401K with 3.5% company match
- Company-provided vehicle
- Medical, dental, and vision coverage
- Paid Time Off Policy + 9 corporate holidays
- Formal training and development program