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Part Time Enterprise Application Support Specialist

Techline, Inc. is seeking a Part-Time Enterprise Applications Support Specialist to work in the Professional Services Group. This position must be able to learn a variety of third-party applications to provide functional and technical support and troubleshooting for user needs and problems. Must be able to search for solutions online, read and understand technical resources and confer with internal staff. Must be able to provide detailed troubleshooting support, apply judgment to requests, and help find solutions to technical and business process problems. The specialist will focus primarily on the company's Enterprise Resource Planning (ERP) system, including reporting, exception processing, third-party integrations, and upgrade planning.
Major Responsibilities/Tasks:

  • Provide timely and professional technical support and assistance to end-users upon request
  • Document ERP processes
  • Adhere to company policies
  • Keep abreast of new and emerging ERP upgrades and offerings
  • Interface with third-party support on behalf of company users
  • Perform end-to-end testing and troubleshooting for electronic integrations
  • Resolve exceptions and alerts generated by enterprise systems
  • Coordinate system upgrades, including testing and training for end-users

The Ideal Applicant Will:

  • Have experience with Infor's suite of products, specifically SX.enterprise for distribution
  • Have the ability to work independently and manage incoming service requests
  • Be keenly aware of maintaining customer responsiveness 
  • Have experience with managing electronic integrations between products or third parties

Education and Experience Requirements:

  • Associates degree and a minimum of three years of related work experience required
  • Five or more years of relevant work experience preferred
  • Experience with remote access software and technologies preferred 
  • Exchange, Azure, and Office 365

Work Environment: This is a remote position. Working shift is flexible, but must be consistent. This is a part-time position, with an estimated 20-30 hours per week initially.

Employee Benefits Include:

  • Opportunity to work remote
  • Flexible work schedule
  • 401(k) retirement plan
  • And more!

This position is subject to a background check. Any job offer is contingent upon receipt of the results of a satisfactory background check.

Techline is proud to be an equal opportunity employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.