Principal System Administrator

At ARA, we strive to hire valuable colleagues with not only the right skills but also that demonstrate our core values of passion, freedom, service, and growth. As a Principal System Administrator on our team, you are the backbone of our customer support and will be responsible for implementing and maintaining IT systems critical to the success of our projects as well as national security. Everyone who works here is important, from new faces to those who have worked here since the beginning. Your contribution matters and you’ll have the opportunity to make a real-world impact by joining our team!

As a valued team contributor, your tasks will include providing support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Managing IT system infrastructure and any processes related to these systems. Providing support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Providing support for the escalation and communication of status to agency management and internal customers. Providing support for the dispatch system and hardware problems and remaining involved in the resolution process. Configuring and managing UNIX and Windows operating systems and installing/loading operating system software, troubleshooting, maintaining the integrity, and configuring network components along with implementing operating systems enhancements to improve reliability and performance.

Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company known for providing technically superior solutions to complex and challenging problems in the physical sciences. We were founded in Albuquerque, NM in 1979 as the disco era was, thankfully, closing out and the personal computer era was beginning. We employ over 1,500 professionals and continue to grow. ARA offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software, and simulation, systems analysis, environmental technologies, and testing and measurement.

ARA also prides ourselves on having a challenging culture where innovation & experimentation are the norm. At ARA, employees are our greatest assets, so we give our employees the tools, training, and opportunities to take active roles as owners. The motto, “Engineering and Science for Fun and Profit” sums up the ARA experience. The company realizes employee ownership spawns greater creativity and initiative along with higher performance and customer satisfaction levels. We are also very proud of our Women’s Initiative Network (WIN) whose purpose is to motivate, support, and encourage professional career development for women to maximize career and professional accomplishments.

To find out more about Intelligence, Surveillance & Reconnaissance Division visit our website at: https://www.ara.com/raleigh/