Staff PC Support Assistant
Join our team of IT professionals providing support to a large group of software developers and engineers. Our IT support staff are valued members of the team tasked with work that is critical to the success of our projects.
Applied Research Associates, Inc. (ARA) is seeking professionals with a background in Information Technology support for an exciting opportunity as a Staff PC Support Assistant with our IT Department.
The successful applicant will:
- Provides technical, operations, and training support to users of the company’s personal computers either by telephone or on-site relative to micro hardware and software packages.
- Performs hardware diagnostics and coordinates repairs.
- Assists in planning and designing PC support systems.
- Acts as liaison for data transfer systems design and implementation.
- Installs, tests, and documents applications software programs.
- Provides technical (tier 1 level) support for personal computers.
- Image machines for a supported staff
Staff PC Support Assistant Required Skills:
- High School diploma with 2 – 3 years of related experience
- Strong oral & written communication skills
- Excel as a team player and strive to maximize team & department performance
- U.S. Citizen with eligibility to obtain a DoD Secret security clearance
Staff PC Support Assistant Position Preferences:
- Associate’s degree; 3.0 GPA or better
- Security+ certification
- Self-directed, detail-oriented, problem solver
Team Information:
The successful applicant will become a member of an IT Support team that provides tier 1, tier 2, and tier 3 level support to several divisions within ARA. The local IT Support team supports approximately 700 users, in addition to providing procurement services, platform development, and secure computing support directly to government contracts.
About Us:
Applied Research Associates, Inc. (aka ARA) is an employee-owned international research and engineering company known for providing technically superior solutions to complex and challenging problems in the physical sciences. We were founded in Albuquerque, NM in 1979 as the disco era was, thankfully, closing out and the personal computer era was beginning. We employ over 1,500 professionals and continue to grow. ARA offices throughout the U.S. and Canada provide a broad range of technical expertise in defense, civil, and health technologies, computer software, and simulation, systems analysis, environmental technologies, and testing and measurement.
ARA also prides ourselves on having a challenging culture where innovation & experimentation are the norm. At ARA, employees are our greatest assets, so we give our employees the tools, training, and opportunities to take active roles as owners. The motto, “Engineering and Science for Fun and Profit” sums up the ARA experience. The company realizes employee ownership spawns greater creativity and initiative along with higher performance and customer satisfaction levels. We are also very proud of our Women’s Initiative Network (WIN) whose purpose is to motivate, support, and encourage professional career development for women to maximize career and professional accomplishments.
To find out more about the Integrated Mission Systems Sector visit our website at: https://www.ara.com/raleigh/