Sales Support Specialist (CRM Analyst)
Dorabot is a leader in the field of AI and robotics integration. We are the ones who equip industrial robots with the ability to see, move, think, and sense what’s happening with their surroundings. While our customers face historic supply chain, distribution and logistics challenges, Dorabot delivers robotic solutions that promote safety, productivity and wellness in the workplace. Join our team of talented, determined, good-natured humans from over 10 countries. Our focus is providing “Smart Warehousing” solutions for Logistics, 3PL’s, e-Commerce and for Consumer Goods customers. Our key robotic application solutions areas are robotic sortation, palletizing and induction etc.
Key Responsibilities
- Owns admin and analytics for the CRM(customer relationship management) system, incorporating sales performance data into the wider teams data clusters. This includes performing data entry duties in regard to metrics, sales figures and other key data, as well as generating reports
- Work closely with Sales, Customer Service, Operations, Marketing and Finance, acting as a liaison between departments
- Handling all administrative duties for the sales department or team, including scheduling and keeping notes for client conferences and meetings
- Provide assistance to management, customers and sales team members as needed
Key Qualifications
- Bachelor's degree in Computer Science, Engineering, Operations Research, Math, Finance, or related discipline or equivalent experience
- 1+ years of relevant experience in a business analyst, sales support, data analyst or statistical analysis role
- Experience of using CRM system such as Hubspot or Salesforce
- Experience in developing requirements and formulating business metrics for reporting, familiarity with data visualization tools, e.g. Tableau
- Advanced Microsoft Office skills, particularly Excel and analytical platforms
- Ability to display complex quantitative data in a simple, intuitive format and to present findings in a clear and concise manner
- An abundance of self-initiative; be diligent, resourceful and able to meet deadlines. An extremely high sense of urgency and attention-to-detail