Information Technology Specialist I
Position Title: Information Technology Specialist I
Department: Information Technology
Reports To: Information technology Director
Job Summary:
Under general direction by Information Technology Director, the Information Technology Specialist I provides assistance to develop, implement, and maintain the HWWS information system including personal computer network applications and operations, train and assists users of personal computers in resolving daily operational and/or technical problems.
Duties/Tasks:
· Assures functionality, compatibility, and performance of IT systems; effectively communicates IT issues to the appropriate party.
· Provides excellent customer service by responding to users’ needs and inquiries.
· Provides technical support, training, and assistance to employees for more complex issues; analyzes IT problems and implements solutions according to standards, guidelines, and procedures.
· Under guidance if Director of I.T., performs network administrator duties and assures system stability, accessibility, and proper configuration of technical systems and components.
· Under guidance of Director of I.T. checks network for operating efficiency, makes corrective adjustments to data management settings; assures system integrity and maximum uptime.
· Performs computer trouble-shooting to diagnose, identify, and resolve system problems for more complex issues; documents call records and results.
· Preserves confidentiality of any sensitive information.
· Participates and functions effectively in a team environment by being positive and courteous with staff and general public
· Performs other duties as assigned or required and adheres to all City of Harlingen Waterworks System policies and procedures.
Job Requirements
EDUCATION: High School Diploma or GED (required) and Associate’s or Bachelor’s (preferred) Degree in Computer
Science
EXPERIENCE: Three to five (3-5) years of experience in an Informational Technology setting; OR an equivalent
combination of education and experience.
REQUIRED SKILLS:
· Must possess a valid Texas Driver’s License.
· Must have work experience in the practice of technology management, system development, and systems integration.
· Must have work experience in computer hardware, software, and peripheral equipment troubleshooting techniques.
· Must have work experience in networked systems access and security guidelines and performance tuning techniques.
· Must have work experience in system backup and recovery procedures and techniques.
· Must be able to work effectively under pressure, tight schedules and produce accurate and satisfactory results
· Must know how to Install, configure, test, operate, and maintain computer and communications systems, peripheral equipment, and devices.
· Must have knowledge in the practices of network administration, system access, security guidelines, web programming, and Internet technical knowledgebase services.
· Must have knowledge in the administration and maintenance principles of network operating domains, relational databases, SQL, and Windows-based software applications.
· Must have working knowledge on Windows Server 2016 and above
· Must have knowledge on troubleshooting helpdesk issues
· Ability to provide customer service to all employees at all levels of the organization.
· Ability to analyze and resolve computer network problems in a multiple operating system environment with specialized software applications and multifaceted hardware platforms.
· Ability assess and prioritize multiple tasks, projects, and demands.
· Ability to communicate clearly and concisely, both verbally and in writing.
· Ability to establish and maintain cooperative working relationships with employees
· Ability to operate and maintain computer and peripheral equipment safely and competently.
· Ability to read, analyze and interpret local government, professional documents and reports.
· Ability to prepare reports and business correspondence
· Ability to deal effectively with the public in frequent stressful situations
· May be required to work flexible schedule and/or extended hours.
· May be required to work immediately before, during or after an emergency or disaster.