Network Engineer
The Managed Services team is responsible for providing post-sales support to Choice Solutions’ internal environment, Choice Cloud tenants, and Managed Services business customers who have managed services contracts/agreements. Services range from managing hardware to fully managed solutions encompassing any or all of the following technologies: physical and virtual backup systems management, Cloud-hosted solutions, server architecture, VMware, Citrix VDI, Nutanix, etc.
The Network Engineer is responsible for creating, implementing and maintaining networks for managed services customers. This position involves critical duties and responsiblitlies that must continue to be performed during crisis situations and contingency operations, which may necessitate extended hours of work.
This is a customer-focused, hands-on role, in which the Network Engineer will be expected to handle and resolve customer issues. This specific role is a resources with a solid understanding of networking and security.
Technical Responsibilities:
- Analyze existing hardware, software and networking systems
- Create and implement scalable networks according to client specifications
- Test and troubleshoot installed network systems
- Resolve technical issues with hardware, software and networks
- Perform speed and security tests on installed networks
- Apply network security upgrades
- Upgrade and/or replace hardware and software systems when required
- Create and present networking reports
- Train Network Operations Center (NOC) engineers and end users on installed networking products
- Other duties as assigned
Requirements:
- Bachelor’s degree in computer science, networking administration, information technology or similar field, or equivalent work experience
- Minimum of five years’ experience as a network engineer
- CCNA, CCNP or vendor-specific equivalent certification
- Certifications and/or experience with next generation firewalls, preferably Palo Alto or Fortinet
- Microsoft Azure network certifications/experience
- Detailed knowledge of networking systems
- Experience with storage engineering, wide-area networking and network virtualization
- Advanced troubleshooting skills
- Ability to identify, deploy and manage complex networking systems
- Experience training end users
- Excellent problem solving and analyzation skills
- Demonstrated ability to create effective documentation
- Must obtain and maintain industry certifications for continued growth
- Skill in remaining calm and focused in pressurized situations
Managed Services Requirements & Expectations:
- Will be available via Slack, email and phone to provide timely answers to team members, vendors, and customers
- Must report to the Choice Solutions headquarters located in Overland Park, KS during the assigned shift
- Perform after-hours duties on an on-call rotation and as-needed basis
- Assist the team where needed by actively working on customer issues, handling calls, assisting other team members in issue resolutions, etc.
- Contribute to the ongoing development of the team by sharing knowledge, experience and expertise with other team members.
- Interact with the service delivery team, professional services engineers and account managers to provide our customers with the Choice Experience
- Must directly interact with various customers
- Ability to work within a team, both in-person and through virtual media outlets
- Capable of managing own workload with minimal supervision to meet tight deadlines
- Detail-oriented and process driven to see tickets through to resolution and/or escalation
Choice Solutions Requirements & Expectations:
- Express a positive and confident, can-do attitude
- Dependable, adaptable, flexible and a team player
- Personal dedication to ongoing training and development
- Excellent organizational and problem-solving skills
- Strong oral and written communication skills
- Professional appearance, attitude and communication
- Timely delivery of required internal documents such as time sheets and expense reports
- Maintain confidentiality in all aspects of client, staff and agency information
- Able to handle challenges and issues in a professional and supportive manner