Office365 Analyst

Job Summary: (includes but is not limited to the following, other duties may be assigned):

The Technical Analyst for Calpine O365 Development group will be an integral part of the corporate applications teams. Reporting to the [Title], the ideal candidate will support Office 365 based applications through the support, design and development of solutions for Calpine’s userbase. 

Job Responsibilities:

On a day to day basis, the analyst will be responsible for the following:

• Provide technical support for O365 based applications used at Calpine including Exchange Online, SharePoint Online and Power Platform. 

• Be the liaison between users and other technical entities including peer IT groups and vendors such as Microsoft for resolving technical issues related to O365 platform and various applications built using O365.

• Design and develop solutions using Microsoft Office 365 suite of applications 

• Design and develop major/minor enhancements to existing MS and O365 based solutions in use at Calpine.

• Collaborate with relevant peers on critical project and end-user issues, keeping necessary stakeholders apprised of status of ongoing projects, and work effectively towards department and corporate goals.

• Collaborate with extended applications team to validate, develop, test and deploy proposed solutions. 

• Ensure that solutions and services provided are based on best practices for the business domain and technology. 

• Provide second level technical support for internal customers to meet pre-defined application SLAs.

• Assist in communicating major/minor enhancements, bug-fixes and coordinating with other support personnel to ensure seamless rollout of new functionality to internal and third party customers.

• Ensure that services are proactive and/or highly responsive, and that one is trained in appropriate technology disciplines and current with new releases and upgrades.

• Develop individual goals, objectives, and performance success criteria.

• Perform other related duties as required.  

Job Requirements:

• Bachelor’s degree in Computer Science, MIS, other technical discipline, or equivalent experience.  

• Must have a minimum of five (5) years of relevant technical experience developing and supporting Microsoft based solutions including SharePoint, SharePoint Online, Exchange Online and Power Platform. 

• Must be able to effectively communicate verbally and in writing with clients, supervisors, co-workers, staff, vendors, executive management and other constituents.

• Will require occasional travel to client sites and other company locations.

The ideal candidate will also possess the following important skills & competencies:

• Prior experience supporting Microsoft Solutions including O365 suite of applications

• Extensive design and development experience with O365 platforms including PowerShell, dotnet and SQL

• Good understanding of SaaS model and O365 administration will be needed for this role.

• Good working understanding of Software Development Lifecycle with hands online technical skills

• General understanding of IT landscape including major components such as User Directories (Active Directory), Enterprise Databases and networks to be able to coordinate solution development.

• Ability to effectively express technical concepts to non-technical personnel.

• Ability to independently work with business teams to gather and document requirements, develop viable solutions and work with extended IT team to implement the solutions will be an essential requirement for success in this role. 

• Experience preparing and conducting end user training 

• Project management skills and experience a big plus.

Vaccine Information: