Product Support Specialist - Laboratory Products (Chromatography)
Company Description
Hamilton Company is a global enterprise headquartered in Reno, Nevada with manufacturing facilities in Reno, Boston and Bonaduz, Switzerland. Branch sales offices are located in France, Germany, and the United Kingdom. We are the worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. For over 56 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.
The Product Support specialist is responsible for the day-to-day management of Hamilton's HPLC columns, and as backup for laboratory product lines (diluter/dispenser unit, syringes, pipettes, valves). Responsibilities include support and training of the Hamilton distribution network and end-users to proactively generate sales through the dissemination of product focused technical information.
Responsibilities include:
- Technical Support - troubleshoot HPLC column and laboratory product questions that are submitted via, email, website, and phone.
- Able to differentiate HPLC column versus instrument issues based on chromatograms and customers' analytical run conditions (i.e. sample prep problems, mobile phase preparation, pump problems, detection issues, etc.).
- Provide troubleshooting for customer issues involving non-HPLC column products as backup or escalation for complex issues.
- Assist in the development of application notes, datasheets, technical notes, and white papers.
- Learn production procedures of HPLC columns and laboratory products to gain a better understanding of their operation and application.
- Available to travel to support sales activities via training and lead generation opportunities (5 - 6 trips/year).
- Attend selected tradeshows.
- Create new literature under the direction of the Market Segment Manager.
- Update and edit current catalogs and literature (maintain a list of edits and changes to be implemented prior to printing).
- Perform day-to-day maintenance of the website content for assigned products through the CMS.
- Update and edit current product promotions.
- Create sales reports to track sales efforts and trends in the market.
- Work with chromatography suppliers on supply chain issues when necessary.
- Host online seminars to train distribution partners, end-users, and internal personnel.
- Assist with product returns.
- Manage product stocking issues.
- Create and edit user manuals where necessary.
- Manage product obsolescence.
- Work with Market Segment Managers to monitor and maintain product pricing.
- Propose new product ideas to the Market Segment Managers based on technical support call.
Education and Experience:
- Must have knowledge of the chromatography field and have a minimum of 3 years of hands-on experience with HPLC instrumentation and other laboratory equipment.
- Must have good verbal and written communication skills.
- Able to lift approximately 30 pounds.
- Bachelor's degree in Chemistry, Biochemistry, or a related science field.
- Three years hands-on experience with chromatography equipment.
Additional Information:
- Diverse portfolio of exciting and innovative design projects
- Tremendous opportunities for professional growth and advancement
- Commitment to sustainable design
- Competitive Compensation
- Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more)
- Solid Stable Company
- Drug free workplace.
Learn more about us @: www.hamiltoncompany.com
It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.