Product Support Specialist - Robotics
Company Description
Hamilton Company is a global enterprise headquartered in Reno, Nevada with manufacturing facilities in Reno, Boston and Bonaduz, Switzerland. Branch sales offices are located in France, Germany, and the United Kingdom. We are the worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. For over 56 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.
The Product Specialist is responsible for the day-to-day activities of Hamilton's automated liquid handling platform(s). Responsibilities include support and training of the Hamilton sales/service network to enable self sufficiency within respective departments as well as grow responsible platforms.
Responsibilities include:
- Conduct sales and service training within the organization and associated channels/partners.
- Answering all product-related questions in a polite manner and addressing queries promptly.
- Collaborating and strategizing with the business and engineering teams.
- Attending workshops and refresher courses in sales and marketing.
- Planning and assisting with new product releases and events.
- Performing product demonstrations for customers, staff, and other stakeholders.
- Assisting with the development of business plans.
- Scheduling training sessions and attending meetings as required.
- Identifying new market opportunities and relaying this information to the Manager and other relevant stakeholders.
- Producing product documentation that is customer facing.
- Making helpful product recommendations and suggestions to increase revenue.
Education and Experience:
- Bachelor's degree
- Extensive experience in sales or customer service would be advantageous.
- Ability to memorize details like product specifications.
- Articulate and able to perform demonstrations that engage and inspire.
- Deadline-driven, and willing to work after hours.
- Superb verbal and written communication skills, as well as great telephone etiquette.
- A strong growth mindset
- Working knowledge of Microsoft office products.
Additional Information:
- Diverse portfolio of exciting and innovative design projects
- Tremendous opportunities for professional growth and advancement
- Commitment to sustainable design
- Competitive Compensation
- Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more)
- Solid Stable Company
- Drug free workplace.
Learn more about us @: www.hamiltoncompany.com
It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.