RMA (Return Material Authorizations) Coordinator - Robotics
Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.
Performs all general office duties coordinating Return Material Authorizations (RMA) with Hamilton customers and in house customers, providing a high level of customer service through communication.
Essential Job Functions:
- Responsible for investigation of missing service stock, Service Cycle counts/inventory adjustments, repacking service parts, verify labeling on product, putting away stock from work order and receiving. Keeping the service inventory organized and ensure adequate inventory of product.
- Responsible for BZ Returns, RGA requests, purchase requisitions, creating sales orders, assist receiving and purchasing to ensure proper data entry when product returns.
- Overseeing and tracking of Engineer tool calibration. Tracking of tools due from Field Engineer and in house. Management of Gagetrak. Prepare quarterly meetings with QA. Issue QN's when tools go past due. Record Reader Check Plate data. Ensure tool inventory is at appropriate level. Purchasing tools and having tools repaired.
- Owning Service RMA Process. Return Material Authorizations FSE Calibration Tools, Repairs, Demo, investigations, complaints, Track late RMA's and issue notifications, Locate missing product, dispositions, send CN reports to customer after approval. Close RMA's
- Responsible for all installation and repair survey's
- Coordinate communication between customers, customer service, service engineers, internal departments, and provide information and reports as needed.
- Service coordinator back up for phones, quoting, and parts shipping.
- All other duties as assigned.
Knowledge, Skills, and Abilities:
- Strong work ethic and positive attitude, excellent organization, verbal and written communication skills, able to follow procedures, problem solving and decision making.
- Working knowledge of computers with Microsoft Office software programs.
- Ability to multi-task in a fast paced environment and perform efficiently under pressure.
- Ability to work harmoniously within the department as well as interfacing with all other departments.
- Position requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move light objects. Position requires sitting most of the time.
Education and Experience:
- Must have High School diploma or equivalent.
- Previous Customer Service experience in an order processing environment/inventory control environment a plus.
- General Computer Skills, General Office Equipment, Data entry experience, 10 key.
Additional Information:
- Diverse portfolio of exciting and innovative design projects
- Tremendous opportunities for professional growth
- Commitment to sustainable design
- Competitive Compensation
- Excellent Benefit Package includes medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more
- Solid Stable Company
- Drug free workplace
Learn more about us at: www.hamiltoncompany.com
It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
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For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.