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Demand Response Operations Co-op

Overview
Enel X has an immediate need for an Intern working in the Demand Response
Operations team in the Network Operations Center in Boston. Our team helps
deliver on North American demand response program commitments by leading
implementation, managing execution, and coordinating operational support for Enel
X’s demand response programs

The ideal candidate will have a strong desire to become well-versed in demand
response markets, our proprietary software systems, and operational protocols. You
will support the Demand Response Operations team in implementing new demand
response programs, engage and educate our customers, build tools that automate
and streamline demand response processes.

We will provide you with the opportunity to learn about the intricacies of demand
response market operations, take on serious projects with real business impacts,
flex your analytical and process improvement muscles, work with the best team in
the industry, and develop lifelong professional connections.

Essential Functions:

Support Enel X customer success in demand response and demand management
programs

  • Support outbound customer communication efforts, including direct
  • outreach to customers before, during, and after demand response
  • dispatches.
  • Support maintenance and improvement of systems/platforms, workflows,
  • and tools, including identification and resolution of issues impacting
  • program execution

Analyze demand response and demand management risks and results

  • Run demand response program health reports to identify and
  • communicate operational risk; manage exception-handling processes for
  • product configurations
  • Support post-dispatch performance analysis and communicate to broad
  • group of stakeholders

Support ongoing training and process optimization initiatives

  • Maintain and update processes that increase operational efficiency and
  • improve customer service delivery
  • Leverage systems understanding to drive improvements to hardware and
  • software performance
  • Develop training materials for internal teams to consistently deliver top
  • notch service.
  • Support cross-functional strategic initiatives as appropriate

Requirements

  • Inquisitive self-starter and team player with the ability to work in a fast
  • paced, fluid environment
  • Fast learner with a strong drive to figure things out, who thrives solving
  • complex problems, especially where the path forward isn’t prescribed
  • Excellent analytical skills and ability to manipulate large data sets
  • Ability to independently manage projects with colleagues in operations,
  • engineering, and product management
  • Outstanding written and verbal communication skills
  • Proficiency with MS Office programs
  • Competency with SForce Connect or similar technology

Preferred Qualifications

  • Experience in energy management, power generation, and related
  • technologies
  • Experience in a customer-facing or field operations role