IT Help Desk Technician
Open Systems International, Inc. (OSI) www.osii.com, proud to be part of Emerson (is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization and control software solutions to energy utility companies worldwide.
We currently have openings for IT Service Desk Specialist. In this position you will monitor and respond to end user service requests and incidents. Specific on-the-job training will be provided. As an IT Service Desk Specialist your responsibilities include:
- Provide support for end user devices including laptops, peripherals, displays, telephones, and audio\visual equipment.
- Own onboarding and offboarding of employees including account management, permission assignment, asset tracking and reclamation.
- Provide service throughout the lifecycle of end user devices from initial provisioning to upgrades and replacements.
- Resolve inquiries by researching documentation, providing answers, referring to appropriate resources and training end-users.
- Actively seek out feedback from end users for the purposes of process improvement.
- Maintain security by enforcing policy and configuration standards on end user devices, and by identifying and escalating security related risks to the internal security team.
Requirements
- Associates or Bachelor's degree in Information Technology, Computer Science or related field.
- 2-5 years of progressive Help Desk experience preferred.
- Expertise in Microsoft Platforms including Windows 10 and Office 365 Suite.
- Basic knowledge of Active Directory and or Azure Active Directory.
- Basic knowledge of Microsoft Exchange or Microsoft Exchange Online.
- Familiarity with IP networking including DHCP and DNS services.
- Capable of troubleshooting end user hardware devices.
- Ability to learn quickly and manage multiple priorities.
- Ability to maintain a positive and constructive attitude and work effectively in a dynamic team environment.
- Superior problem-solving skills with customer service, communication, and technical abilities.
- Must reside in or be willing to relocate to MN.
OSI offers a comprehensive benefit package including health, dental, life and disability insurance, 401(k) matching, bonuses, profit sharing and a generous amount of paid time off and paid holidays.
Additional perks include flexible work hours, employee events, fitness discounts, casual dress code, exciting travel opportunities, employee referral bonus programs, and more. Check out our Life at OSI Facebook page to see more.
As an employee of OSI you will have access to cutting edge technologies in a fun, professional, positive and dynamic work environment. We have excellent opportunities for growth and development. To apply, please visit https://apply.workable.com/osii/j/53EFB38680/
OSI is an equal opportunity employer and provides equal employment opportunity to all qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Discover your future. Discover OSI: https://www.youtube.com/watch?v=ixCrpoUL5ck