SAP Intern
Through hands-on experience as well as observational and mentorship activities, the SAP Intern will have the opportunity to learn about several aspects of Information Technology, Biotechnology and working in a real business environment. Key focus areas will be in Automation, Financial and Accounting SAP configuration as well as the cloud computing and hosting for ERP-SAP products.
Primary responsibilities will be to provide ERP-SAP support services to Exact Sciences employees; Other responsibilities:
- Support services management (customer service best practices, ticket escalation/de-escalation procedures, wide-scale communication practices, etc.).
- User account administration (Provisioning / de-provisioning, account permissions & auditing, and troubleshooting in a Microsoft Active Directory integrated environment).
- Client PC administration (enterprise level imaging, software deployment, patching, reporting, troubleshooting, and configuration tools & best practices, etc.).
- Act as a problem solver to drive successful completion of assigned tasks.
- Establish positive working relationships with team members, vendors and IT customers.
- Providing data analysis, reporting, research and insights to support the team’s goals
- Delivering ongoing business and project related reporting and updates
- Writing reports and communications for a variety of audiences, internally and externally
- Validating, interpreting, and contributing to research reports and presentations
- Developing and implementing tools and templates to facilitate key processes