Entry Level Account Manager (Lancaster, PA)
Medical Diagnostic Laboratories, LLC (MDL) is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses. MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Tick-borne Diseases, Mycology.
MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team!
As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.
Responsibilities:
- Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients.
- Establish positive long-term client relations.
- Educate and train clients, research problems and coordinate solutions between the laboratory and client.
- Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies.
- Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required.
- Maintain knowledge of competitors and their presence in assigned territory.
Requirements:
- 1-3 years of successful customer service experience.
- Medical Assistant certification or Associate Degree, BA/BS preferred.
- Confirmed ability to establish, maintain and retain loyal relationships while successfully managing service requirements of clients is critical for success in this position.
- Well developed multi-tasking and organizational skills are keys to success.
- Energy, motivation, enthusiasm, and integrity.
- Excellent written and verbal communication skills.
- Must demonstrate sound judgment and decision making ability.
- Computer proficiency in MS Office, Excel, e-mail and internet functions.
- Knowledge of laboratory testing and competing products.
- Must be able to travel within the coverage area and occasionally nationwide.
We Offer:
- Competitive Salary & Commission Plan
- Company Car
- Medical, Dental & Vision Insurance
- Short and Long Term Disability
- Life Insurance
- Dependent Care Flex Spending Account
- Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
- Legal Plan & Identity Theft Protection
- 401(k) Plan
- Paid Vacation & Holiday
Visit us at http://www.mdlab.com.
Medical Diagnostic Laboratories is an equal opportunity employer.