Technical Analyst
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. You will grow and learn in a culture that empowers your development. We have crafted an inclusive, global environment that values the power of diverse talent, backgrounds, and experiences to drive speed, efficiency, innovation, and growth.
Our internship program will give you a chance to get real world business experience and build your network before graduation. We are seeking an energetic, responsible intern to join our growing organization. In this position, you will learn the ins-and-outs of our daily routines and procedures. You will focus on learning how our organization runs, and will gain valuable insight that can further your interest in your chosen career field. This position has many opportunities to offer!
Customers throughout the globe rely on our extensive variety of products and services—from next-generation instruments to everyday lab essentials to life-saving medicine. If you desire to be a part of an extraordinary team, Thermo Fisher Scientific can provide you with the opportunity to work in Information Technology (IT) to support our teams that enable our customers to make the world healthier, cleaner and safer. Thermo Fisher’s IT work is carried out by dedicated professionals who want to make a difference.
Summary of Internship
The Technical Analyst Intern is responsible for supporting and influencing our global tools and configuration changes on client systems, software, and related infrastructure and how it affects the colleague experience. This individual participates in technical research and support to enable continuing innovation and solution creation. This individual ensures that client management tools, client operating systems, client software systems, and related procedures adhere to organizational values and enrich the colleague experience.
This individual will assist project teams with technical issues in the planning and support phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff and end-users, testing and rolling out the solutions.
ROLES AND RESPONSIBILITIES:
- Discovery, Engineering, and support of solutions for various project and operational needs.
- Install new software in accordance with standards and project/operational requirements.
- Develop and maintain installation and configuration procedures.
- Contribute to and maintain system standards.
- Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that use our resources and provide economies of scale.
- Candidate is well versed in device, software, mobility and workspace trends
- Provide Tier III/other support per request from various constituencies. Investigate, document and troubleshoot issues.
- Develop and create end-user, technical and process documentation as needed
- Coordinate and communicate with impacted constituencies.
- Excellent verbal and written communication skills and the ability to communicate effectively professionally with a diverse group, executives, managers, and subject matter experts
- Develop and offer opportunities to streamline Corporate Infrastructure & Security platforms
- Provide escalation for user requests and issues in a timely manner. Communicating to the end-user as work progresses and once the incident or request is resolved.
- Generate and maintain operational, configuration, or other procedures.
- Provide and foster transparent cross-team communications and updates
KNOWLEDGE/SKILLS:
- Currently enrolled in Information Systems, Computer Science or other technical field. Direct and applicable professional experience in the IT field may be considered a plus.
- Experience in troubleshooting and supporting Windows, OSX, Android and iOS
- Systems Administration/System Engineer certifications are preferred
- GPO experience preferred
OTHER INFORMATION:
- Position deals with a variety of problems and sometimes has to decide which answer is best. The question/issues are typically clear and determine which answer (from a few choices) is the best.
- Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
- Provides occasional guidance, some of which is technical.
- Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
- Some travel may be required.