Lead Business Process Engineer
We are seeking a Lead Business Process Engineer with at least 7 years of experience to help us fulfill our mission of helping people achieve education and workplace success.
Position can be remote with occasional travel to headquarters in Iowa City, Iowa to facilitate meetings or can be or onsite in Iowa City, Iowa.
As a business process engineer (BPE) you will work with stakeholders across the organization to evaluate business processes and recommend solutions for improvements that increase operational efficiency that improve work groups’ capacity, quality, and operational costs. Must often work in an environment that anticipates the unexpected and requires the ability to lead others through difficult discussions that reveal process and efficiency gaps. As a BPE you will help build and evaluate business process models for cost reductions, improved quality, and process efficiency that are aligned with corporate standards and strategy.
What you will be working on:
Lean Six Sigma Methodologies & Tools
- Utilize Lean Six Sigma methodologies and tools for business process evaluation
- Coach and Mentor Team Members in Lean Six Sigma methodology and tools
- Maintain suite of Lean Six Sigma courses available to Team Members
Business Process Evaluation
- Plan and lead continuous improvement and process engineering efforts
- Guide and direct stakeholders to:
- analyze, reengineer, and optimize business processes
- design, implement, and maintain tools to measure process improvement benefits
- to support integration of systems from a process workflow perspective
- Provide stakeholders with thorough action plan for successful implementation of process improvements
- Maintain quality and security control on all assigned project initiatives
- Coordinate with other areas regarding cross-functional project initiatives
- Assembles reports and communicates project initiative progress status
- Assist areas in defining metrics to measure business process health
Quality Management System (QMS)
- Provide guidance and expertise for the QMS, to the ISO 9001:2015 Standard
- Guide and direct stakeholders in the design, documentation, and implement of required QMS documents
- Assess process compliance with applicable quality standards
This could be the job for you if you have (minimum requirements):
- Experience with and understanding of Lean Six Sigma methodology and tools and Quality Management System (QMS) knowledge and documentation
- Ability to promote, mentor and teach Lean Six Sigma methodology and tools and elements of a QMS
- Skilled in organizational communication and facilitation of work groups through process design and implementation
- Knowledge, experience, and ability to develop Balanced Scorecards
- Ability to identify key process metrics
- Ability to collect and analyze large data sets, diagram business process flows and organize project initiatives and outcomes in presentations
- Ability to instill trust and motivate others to change/improve existing practices
- Ability to facilitate cross functional groups with divergent inputs to achieve consensus in advancing optimal solutions
- Negotiation and conflict resolution skills; ability to create an open environment where conflicts as to business requirements and scope decisions can be aired and resolved in an objective manner
- Collaboration – work effectively with individuals inside and outside the organization
- Inclusion – actively seeks and engages with diverse perspectives and invites a sense of belonging
- Communication – ability to communicate effectively across all levels in the organization
- Decision making – acts decisively with sound judgement; uses data to analyze options and form opinions
- Information literacy – uses subject matter knowledge and skills to effectively acquire and apply information
- Optimization – ability to apply continuous improvement to existing processes and programs
- Innovation – develops ideas that are new, better, or unique; embraces and promotes diverse perspectives
- Change management –expert level of skills and application of managing change and navigating positively in an environment experiencing change at a fast pace
- Initiative – uses self-starter approach, ability to multi-task, proactively anticipates and acts on information and details needed, completes tasks with little to no direction
- Self-development - remains current in area of expertise, seeks opportunities to expand and grow skills
- Accountability - takes responsibility and follows through on commitments; acknowledges and learns from mistakes without blaming others; recognizes the impact of one's behavior
- Proficiency and experience with Microsoft Office Suite
- Strong attention to detail, self-disciplined to review deliverables for accuracy and quality prior to submission
- Bachelor's degree in business administration or related area of study, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
- A minimum of 7 years of experience designing and integrating business process solutions required, preferably including at least 5 major projects with high complexity using a combination of the following tools:
- 5S
- Value Stream Mapping
- Process mapping and analysis
- Root cause analysis
- RACI
- SIPOC
- FMEA
- Six Sigma statistical analysis tools
It’s a plus if you have:
- Lean Six Sigma Certification
- QMS Certification preferred; specifically in the ISO 9001:2015 Standard
Your Work Makes a Difference
ACT team members are part of an organization dedicated to an important mission: Helping people achieve education and workplace success.
Everything we do contributes to this mission, including team member events, professional development resources, community outreach opportunities and solid benefit offerings. Helping team members achieve education and workplace success of their own advances the ACT mission on a daily basis.
You will be joining a team that is very collaborative within the immediate team and across the organization, but at the same time works with a high degree of autonomy.
About ACT
When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it. By leveraging our expertise and authority in assessment and research, we will again disrupt the industry—helping more people learn, better measure their progress, and improve their navigation through life’s transitions.
More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We’re doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we’re all in this together.
We know transformation does not come without challenge. That’s why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.
Learn more about working at ACT at act.org!
ACT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. ACT values diversity in people and ideas and participates in E-verify. ACT's online position announcements are intended only to provide general descriptions of employment opportunities; none of the information provided for any position should be interpreted as a commitment by ACT to specific terms and conditions for employment.