Senior Business Process Engineer
We are seeking a Senior Business Process Engineer with at least 5 years of experience designing and integrating business process solutions to help us fulfill our mission of helping people achieve education and workplace success.
Position can be remote with occasional travel to headquarters in Iowa City, Iowa or can be or onsite in Iowa City, Iowa.
As a business process engineer (BPE) you will work with stakeholders across the organization to evaluate business processes and recommend solutions for improvements that increase operational efficiency that improve work groups’ capacity, quality, and operational costs. Must often work in an environment that anticipates the unexpected and requires the ability to lead others through difficult discussions that reveal process and efficiency gaps. As a BPE you will help build and evaluate business process models for cost reductions, improved quality, and process efficiency that are aligned with corporate standards and strategy.
What you will be working on:
- Contribute to, and sometimes takes the lead on, the development, maintenance and revision of continuous improvement plans at department, and sometimes area, level for Lean Six Sigma & Quality
- Plan, facilitate, and implement small-, medium-, and large-scale continuous improvement efforts utilizing Lean methodologies and tools, responsibilities include, but not limited to:
- Engage stakeholders to analyze, reengineer, and continually improve & optimize business processes
- Guide and direct teams in defining and architecting business processes and configurations
- Work with teams to support integration of systems from a process-supported workflow perspective
- Facilitate the gap resolution process; prepare information in support of manual resolution, process change and/or system adoption
- Design, implement, and maintain tools to measure process improvement benefit
- Maintain quality & security control on all assigned projects
- Coordinate with team members to design, document, and implement detailed procedures to address deliverables
- Coordinate with other areas regarding cross-functional projects
- Coach and mentor ACT team members in Lean Six Sigma methodology and tools to complete process improvement projects
- Coach and mentor ACT team members in Quality Management System
- Assist with the design development and maintenance of Lean Six Sigma, Quality Management System, and Information Governance courses
- Helps Process Practitioners develop and broaden their knowledge
- Assist with corporate wide Quality Management System maintenance
This could be the job for you if you have (minimum requirements):
- Advanced understanding of Lean Six Sigma methodologies and tools
- Promotes, mentors, and teaches Lean Six Sigma methodologies and tools
- Ability to plan, facilitate and implement complex enterprise wide / cross department Lean Six Sigma initiatives
- Knowledge and experience with a Quality Management System preferably with the ISO 9001:2015 Standard
- Ability to identify key process metrics and put measurement tools in place
- Knowledge and experience with Balanced Scorecards
- Ability to collect and analyze data and share analysis with others in a meaningful and understandable way
- Ability to facilitate team meetings with divergent inputs to achieve consensus in advancing optimal solutions
- Ability to diagram business process flows and define expected outcomes
- Ability to train and develop team members
- Collaboration – ability to instill trust, motivate and work with other people; work effectively with individuals inside and outside the organization
- Inclusion – actively seeks and engages with diverse perspectives and invites a sense of belonging
- Communication – skills in organizational communication and facilitation that includes ability to present complex information to varied audiences; ability to communicate effectively across all levels in the organization
- Decision making – acts decisively with sound judgement; uses data to analyze options and form opinions
- Information literacy – uses subject matter knowledge and skills to effectively acquire and apply information
- Optimization – ability to apply continuous improvement to existing processes and programs
- Innovation – develops ideas that are new, better, or unique; embraces and promotes diverse perspectives
- Change management – ability to manage change and navigate positively in an environment experiencing change at a fast pace
- Initiative – uses self-starter approach, ability to multi-task, proactively anticipates and acts on information and details needed, completes tasks with little to no direction and work with a high degree of autonomy
- Self-development - remains current in area of expertise, seeks opportunities to expand and grow skills
- Accountability - takes responsibility and follows through on commitments; acknowledges and learns from mistakes without blaming others; recognizes the impact of one's behavior
- Negotiation and conflict resolution skills; ability to create an open environment where conflicts as to business requirements and scope decisions can be aired and resolved in an objective manner
- Bachelor's degree in business or related area of study, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
- A minimum of 5 years of experience designing and integrating business process solutions required, preferably including at least 4 moderate to high complex projects with proven results using a combination of the following tools:
- 5S
- Value Stream Mapping
- Process mapping and analysis
- Root cause analysis
- RACI
- SIPOC
- FMEA
- Six Sigma statistical analysis tools
It’s a plus if you have:
- Lean Six Sigma Certification
- Quality Management System training
Your Work Makes a Difference
ACT team members are part of an organization dedicated to an important mission: Helping people achieve education and workplace success.
Everything we do contributes to this mission, including team member events, professional development resources, community outreach opportunities and solid benefit offerings. Helping team members achieve education and workplace success of their own advances the ACT mission on a daily basis.
You will be joining a team that is very collaborative within the immediate team and across the organization, but at the same time works with a high degree of autonomy.
About ACT
When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it. By leveraging our expertise and authority in assessment and research, we will again disrupt the industry—helping more people learn, better measure their progress, and improve their navigation through life’s transitions.
More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We’re doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we’re all in this together.
We know transformation does not come without challenge. That’s why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.
Learn more about working at ACT at act.org!
ACT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. ACT values diversity in people and ideas and participates in E-verify. ACT's online position announcements are intended only to provide general descriptions of employment opportunities; none of the information provided for any position should be interpreted as a commitment by ACT to specific terms and conditions for employment.