Patient Access Supervisor

Summary

We are looking for compassionate, caring people to join our talented staff of health care professionals as we continue to grow to be the preferred, regional health care partner in our community.

We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. Our extensive benefits package includes standard and advantage options. In addition to that we offer:

Collects information via phone, in person (bedside or in a registration bay) or from the web site to accurately register patients for outpatient, inpatient, and observation services. Verifies insurance eligibility and discusses Advanced Beneficiary Notices (ABN) when appropriate. Collects, secures and posts payments from patients. Disperses change and accepts deposits from other Deaconess cash collection or retail points. Ensures compliance of State/Federal regulations. Greets patients, provides routing assistance (arranging transport or escorting patients) to point of service. Provides cross coverage for all areas of Access Department. Performs Post Admit functions. Performs Work Queue functions and queries. Complies with Standards of Employee Conduct. Works with ADON, doctors and nursing staff for proper bed placement and admission order entry. Manages team of 5 plus people. Post schedules and works with employees scheduling PTO. Checks timecards and ensures accurate Payroll is submitted. Provides conflict intervention. Works with staff in disciplinary matters. Collects and calculates error rates for employees. Provides employees reviews.

College degree desired. Knowledge of health care revenue cycle preferred. Understanding of insurance is a plus. One to two years leadership experience preferred. Previous cash handling experience preferred. 

We are taking precautions to keep our candidates and staff safe through the pandemic. We ?will contact you via text or email before scheduling any interviews and we also do virtual onboarding in the department or in small group settings, socially distanced. As an employee, you will have early access to the new COVID vaccine.

Deaconess is one of the largest, local employers in the tristate area and is consistently recognized as a leader in healthcare at the state and national levels. Compassion for patients and dedication to the community are core values of Deaconess and have been since our founding in 1892. We value our employees and offer an extensive benefits package. Throughout the Health System, we offer work environments that support professional development and personal success. Come join us and find a CAREER you can love.