Cisco CX Talent Incubation Programs – Customer Experience Technical Consulting Engineer - United States
Program Overview
The Cisco CX Talent Incubation Program (CTIP) is a talent development pipeline for non-traditional candidates interested in developing their networking skills and obtaining the highly technical, client-facing role of a Technical Consulting Engineer within Cisco's Customer Experience (CX) organization.
Program Details
As a participant in the Cisco Talent Incubation Program, you will learn foundational networking skills aligned with the Cisco Certified Networking Associate (CCNA) certification, apply your knowledge in a virtual lab environment and receive training & mentorship from some of the industry's brightest minds who will help challenge and develop your skills.
Program dates for the upcoming cohort are September 20, 2021 - March 1, 2022. This is a self-paced, unpaid incubation program typically requiring 25% - 35% of a participant's time. While this program is primarily remote, there are three full-day, on-site events that are required for the successful completion of the program.
Full-time Technical Consulting Engineer positions that could be offered to successful candidates at the end of the CTIP program will have a work location of Richardson, Texas.
Request a detailed recruitment package and schedule of upcoming information sessions [1] here.
The Technical Consulting Engineer Role
The Technical Consulting Engineer focuses on ensuring our customers are able to fully utilize services by addressing technical issues and preventing costly down time. In this best-in-class support role, you will:
- Troubleshoot and resolve complex technical issues in network services
- Create digitized intellectual capital to build Cisco's technical knowledge base
- Engage with wide, diverse customer base to help them get the most from their technology
Who You Are:
This program caters specifically to non-traditional candidates who primarily fall within two different talent pools:
- Veterans/Transitioning Service Members (VTIP) are individuals who have served, are currently serving, or are preparing to transition out of the US Military.
- Experienced Talent (XTIP) are individuals looking to make a career change and/or re-enter the workforce after a prolonged absence but need the training and opportunity to do so.
Minimum requirements for this program:
- Passion for customer success, dedicated to delivering the best customer experience in the industry
- Strong analytical and technical problem-solving skills
- Ability to proactively self-learn and independently apply new knowledge in a variety of situations
- Excellent verbal, written, and interpersonal skills; resilience in difficult customer management scenarios
- Ability to accept and begin full-time employment by May 2, 2022 on-site in Richardson, Texas.
- In-person participation in three on-site program days in Richardson, Texas
- VTIP Candidates Only: Veterans and/or transitioning service members must be fully released from active duty by the start date identified.
- XTIP Candidates Only: Must not have graduated from a university degree program within the past two years. Must also be invited to apply or referred by a full-time Cisco employee.
Desired Skills:
- Knowledge of networking technologies
- Experience providing customer support
- Background in communications, networking, technical support or similar field
- Completion of college-level IT/networking courses, technical certifications, and/or network training
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool.
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