Ecommerce Intern
ECOMMERCE INTERNSHIP DESCRIPTION
ABOUT TANYA TAYLOR:
Tanya Taylor is a New York-based womenswear brand whose mission is to inspire all women to live in color. Through the artful use of color and original hand-painted prints, each Tanya Taylor collection is designed to bring confidence and high-energy happiness into daily life.
Each Tanya Taylor collection is designed with real women in mind. We consider fit and function, so that women can use our clothing as a tool to feel like the best version of themselves each day.
We are looking for an Ecommerce Intern who is passionate, hardworking, detail oriented and a creative thinker to join our Ecom Team. This internship is unpaid so candidates must be able to receive academic credit.
GOALS
· Better understanding of how ecommerce works at a small but fast-growing contemporary fashion company
· Learn how a small core team collaborates within different departments including marketing, sales, and logistics
· Learn qualitative and quantitative tools and metrics of a role in ecommerce
· Familiarize yourself with common industry platforms and software, such as RLM, Zonos, Kustomer, and Shopify
RESPONSIBILITIES
ECOMMERCE OPS
· Assist in the creation of products and image uploads
· Assist in the merchandising of site
· Support roll out of new site features
· Assist in inventory management in inventory management software
· Work to identify gaps in E-commerce product offering
BUSINESS ANALYSIS
· Pull weekly reporting on our E-commerce sales
· Pull weekly reporting on E-commerce returned orders & share insights as needed
· Provide weekly product selling documents
· Provide weekly email reports
CUSTOMER RETENTION
· Customer communication
· Communicate with our warehouse and logistics team to resolve outstanding issues
· Support implementation of customer loyalty program
LEARNING
· Excel- VLOOKUPS, Pivot tables, shortcuts
· Professional organization- how to organize your email, your desktop etc.
· Shopify- all aspects of Shopify that an E-commerce manager uses
· Klaviyo (email platform)- how to segment lists, how to create emails
· Paid media platforms
· Google Analytics
· 3d party platforms- RLM, Kustomer, Zonos
PREFERRED REQUIREMENTS
· Working knowledge of Microsoft Office Suite with proficiency in Excel
· Eager to learn and analytically-inclined
· Flexible work hours, but should be available 2 half days per week
LOCATION: Remote work due to health and safety measures around COVID-19