Graduate Assistant: University Unions Facility Management & Reservations
University Unions is currently hiring one Graduate Assistant in the Texas Union and Hogg Memorial Auditorium. This is a leadership position offering a high degree of facilities management experience. They will supervise a student facility management team that assists with events, safety & security and emergency response. The University Unions is a customer service organization and these facilities are high-traffic areas. This position will have extensive in-person contact with the University and Austin community and we want to ensure exceptional experiences within our facilities.
Start Date: June 1, 2021
Hours to be scheduled between 6:30am to 10:30pm, Monday through Friday, with some prescheduled weekend hours. May require weekend evenings and/or weekend work.
Stipend Based on Hourly Wage (20 hour per week assignment at ($13.54-$14.23) hourly rate): Up to ($5,280-$5,550) per long semester based on hours actually worked with maximum of (390) hours paid per long semester, plus in-state tuition and insurance.
Duties and Responsibilities:
The duties and responsibilities vary, but may include:
- Provide support and supervision for the student facility management team, including assisting with hiring, scheduling, training, and evaluation.
- Oversight of daily operations of the building including security and event services.
- Respond to and resolve facility, team, and event issues.
- Utilize reservations software to assist with the scheduling and set-up of events.
- Liaison with Union departments including Hospitality, Housekeeping, AV, and HMA staff to prepare for upcoming events.
- Maintain record of Facility Management team’s daily duties and building opening/closing checklists.
- Coordinate room activity with Event Staff to ensure that the rooms are ready for use.
- Create and maintain a Building Services Wiki to assist with transfer of knowledge and recording of best practices.
- Prepare reports and other written correspondence on a daily basis.
- Liaison with other department supervisors and Director of Operations to ensure open, direct communication.
- Develop a day-of intake program for events to monitor quality of facility, setup, and AV.
- Serve on the facility inspection team and as a member of the operations team.
- Maintain and develop a training program for Facilities Management team.
- Coordinate supervision and train student team members on role.
- Lead and maintain communication with Facilities Management supervisory team.
- Assist in the enforcement of facility guidelines and university policy.
- Oversee Facilities Management team including semester/holiday scheduling, onboarding process, and problem-solving related issues.
- Coordinate shift coverage as needed.
- Other, related responsibilities, as assigned.
Required Qualifications:
- Must be a currently enrolled graduate student (taking at least 9 hours). Preference will be given to Master's and Ph.D. students. Summer employment is available prior to Fall 2021 semester.
- Experience with computer hardware and software, including mobile devices.
Preferred Qualifications:
- Service oriented with strong customer service skills
- Ability to train others in methods of quality customer service
- Ability to make independent, ethical decisions using good judgment.
- Excellent written and oral communication skills
- Proven organizational skills and strong interpersonal skills.
- Attention to detail.
- Ability to design and implement assessment instruments.
- Ability to review collected data and interpret results.
Student Learning Associated with these Positions (from CAS standards):
- Humanitarianism and Civic Engagement – Gain an understanding and appreciation for individual differences and needs of our diverse patrons and how they interact with our organization.
- Interpersonal Development – Build relationships with various University entities, especially students, faculty and staff and work collaboratively with others.
- Effective Leadership – Identify team needs and develop relevant programs to execute team goals.
- Personal and Professional Competence –Communicating effectively orally and in writing through reports and online.
- Learning, Application, and Integration – Synthesize multiple sources of information to make decisions in a dynamic work environment.
- Critical Thinking and Problem Solving – Learn how to identify issues, reflect, and creatively develop solutions.
Association of College Unions International (ACUI) Core Competencies Associated with these Positions:
- Student Affairs Facilities Management
- Human Resource Development
- Management
- Planning
- Student Learning
Upon applying, please submit the following additional information:
- Confirm date available to begin work (June 1, 2021, or soon thereafter) and number of hours available to work per week.
- Please provide three references and prior supervisor contact information.
- Other current on campus employment.
- Please confirm that you are an incoming or current graduate student.
- Number of registered class hours.