Administrative Support Specialist - Cincinnati, OH
Administrative Support Specialist - Cincinnati, OH
Administrative Support
This position is located at our sales office in Blue Ash, OH.
At KEYENCE, we never settle. We aim to change the status quo for society and for the world, one product at a time. We are a global leader in industrial automation with the ability to add value to customers in all aspects of manufacturing, research, and design. Our strict promote from within policy puts pressure on our organization to continue developing new managers so we can expand our business and provide lucrative careers for our employees. We hire talented individuals who push themselves and our organization to get to the next level.
Support all sales and administrative tasks to ensure smooth day to day operation of the entire Company.
Responsibilities and Duties
- Assist Sales Office Manager (SOM) with Office Management
- Create opportunities to increase sales by driving the sales culture and emphasizing office development.
- Maintain office
- Observe behaviors and reinforce Keyence policies
- Kizuki mindset (improvement minded): create and implement enhancements around the office that will add value
- Make a concerted effort to connect with the office community
- Participate & present in Monday meeting
- Tech Inbound Calls/Emails
- Route inbound calls from external customers seeking tech support.
- Manage the email inbox where customer’s submit requests for tech support
- Conference/Event Planning
- Organize and facilitate min-exhibition events that showcases our various product lines onsite at a customer facility
- Plan and coordinate office yearly holiday party
- Organize office competition lunches
- Market Research
- Use search engines or recommended sites to look up local company news that can add value to the sales office
- Interdepartmental & Customer Service Support
- Work with other departments on projects/goals
- Occasionally assist with quote entry and orders
- Submit special pricing requests for approval
- Data Management
- Use our internal systems to input customer and company data.
- Database clean up
- Manage Queue System
- Receive and process requests from our internal customers
- Projects/Goals
- ongoing projects to increase efficiency and add value
- Potential travel to other Keyence offices to assist in National Sales Support duties
Requirements and Qualifications
- Four-year college degree
- Intermediate to advanced level of Microsoft Office applications including Excel, Word, and Outlook
- Ability to organize and prioritize tasks, activities, and projects for timely completion
- High degree of accuracy, focus, and flexibility.
- Ability to work well in team-oriented environment
- High degree of attention to details
- Ability to establish and maintain pleasant interpersonal relationship
- Ability to empathize with both internal and external customers and ensure that you’re not happy until they are
- Previous experience in a customer service or sales support role
Why work for KEYENCE?
- Competitive compensation & benefits
- “Learn by doing” development policy
- Recognized by Forbes World’s Top 100 as “Most Innovative” company 8 years in a row
- Promote from Within Culture
KEYENCE is an at-will, Equal Opportunity Employer. Keyence will not sponsor applicants for work visas.
Less than 10% Travel