Program Supervisor (Bilingual-English/Spanish)
AT YOUTHCARE: YouthCare envisions a community where no young person experiences homelessness, all young people have the opportunity to thrive, and the systems that oppress them are dismantled. YouthCare serves young people of many racial and ethnic backgrounds, abilities, sexual orientations, gender identities, and religious beliefs, and we seek a workforce that reflects that diversity.
ABOUT YOUTHCARE: YouthCare works to end youth homelessness and to ensure that young people are valued for who they are and empowered to achieve their potential. Founded in 1974, YouthCare was one of the first programs to serve runaway and homeless youth on the West Coast. The goal was to help young people find safety today and build a future for tomorrow. Over four decades, we’ve defined best practices and developed programs that are a national standard for excellence. Using a youth-centered approach, we ensure that young people experiencing homelessness ages 12-24 have the hope, skills, and confidence to gain long-term stability.
ABOUT CASA DE LOS AMIGOS: This program has 2 locations and 20 beds, serving clients ages 12-17, who have been placed in the program by the Office of Refugee Resettlement Department of Unaccompanied Children's Services (ORR / DUCS).
POSITION SUMMARY: Under the supervision of the Assistant Director, the Program Supervisor will be responsible for the overall daily operations of the program site. The Program Supervisor will provide day-to-day supervision, leadership, and guidance of the Youth Counselors. In conjunction with other program leadership and staff, the Program Supervisor’s task is to create a safe and caring therapeutic environment for vulnerable young people in residence. The position requires strong organizational, supervisory, and administrative skills, as well as the ability to be flexible while maintaining a safe and structured environment.
- Assist the Program Assistant Director in the day-to-day oversight of the program.
- Hire, supervise, and develop Youth Counselor staff (both full time and on-call).
- Ensures program maintains licensing compliance; meeting at least the minimum standards as stated in WAC and ORR policies.
- Ensure state and federal program requirements are met including that all forms and progress notes are properly completed, and intakes/exits are entered in the Office of Refugee Resettlement (ORR’s) web-based program (UAC Portal).
- Create staff work schedules and recommends approval or dis-approval of all leave requests. Ensures that ratios and appropriate supervision levels are continuously met per city, state, and federal requirements.
- Provide supervision, coaching, and feedback for all direct reports. Complete performance evaluations in a timely manner.
- Develops trainings for Youth Counselors, as needed, to improve performance and quality of client care.
- Lead weekly house/community meeting for youth, and house staff meeting with Youth Counselors and Mental Health Therapist.
- Address client grievances in a timely manner. Ensure documentation and notifications are completed within required timeframes.
- Oversee implementation of life skill workshops, or other psycho-educational activities facilitated by Youth Counselors.
- Conduct monthly Health and Safety inspection and program fire drill. Complete required documentation.
- Ensure facility is appropriately stocked of all supplies (including food, office supplies, client clothing, etc.)
- Ensure the facility and vehicle is maintained in a safe, clean orderly fashion. Promptly report needs for facility repair to the Facilities Manager or Assistant Director. Coordinate and monitor house activities including use of kitchen and laundry facilities. Ensure the overall cleanliness of the facility by monitoring weekly chores.
- Responsible for taking call as needed and required to answer and respond to emergency program calls and provide on-site coverage. Split On-Call responsibility with other program supervisors. Create monthly on call rotation calendar.
- Ensure behavioral management system is implemented in a fair, trauma-informed, and therapeutic manner.
- Reconcile petty cash, Safeway card, Program Purchase Card, and 76 gas cards monthly, submits reports to Assistant Director for review and approval.
- Complete program reports accurately, and on-time as required by contracts monthly, quarterly, and annually. Submits monthly reports to Assistant Director by the 3rd of each month for review.
- Plan (in coordination with other departments) special educational or holiday events, acculturation activities, educational and recreational outings, and other meaningful experiences for Casa de los Amigos young people.
- Assist with the coordination of Physical Education instruction and other large muscle activities in coordination with the Assistant Director or designee as required by state and federal requirements.
This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.
Non-management employees are represented by Office and Professional Employees International Union (OPEIU).
- 3 or more years of experience working with vulnerable young people and/or young people experiencing homelessness.
- High School Diploma or GED.
- Fluency in Spanish and English, both written and verbally.
- Experience and credentials must comply with program contract requirements including but not limited to DSHS background check and must be at least 21 years of age.
- 1 or more years of experience documenting outcomes for grant compliance.
- 1 or more years of supervision experience.
- BA in social services, education, or related field.
- Leadership or teaching experience with Opportunity Youth or similar nontraditional populations.
- Course work, experience, or training in education, child or human development, chemical dependency, mental illness, group dynamics, residential treatment, or related experience highly preferred.
CONDITIONS OF EMPLOYMENT:
- Valid state identification or passport.
- Current TB Test.
- Food Handler’s Card.
- Successful completion of pre-service training as required by contracting agency. Training will include: New Employee Training, Cultural Proficiency training, CPR/First Aid and HIV/AIDS training, CSEC and Right Response training, Defensive Driving and 15-Passenger Van training.
- When driving YouthCare vehicles, you must possess a valid WA State Driver’s License; meet minimum safe driver criteria established by the agency and our insurance company.
- Computer software skills including Windows, Microsoft outlook, Microsoft Word.
- Initiative, creativity, reliability, flexibility, thoroughness.
- Strong verbal and written communication skills with good quality spelling, grammar and punctuation.
- High integrity when dealing with a broad array of cultures and restricted and/or confidential information.
- Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically and sexually abused young people.
- Ability to coordinate overall program functioning.
- Ability to accurately maintain and produce files, records, logs and reports.
- Ability to maintain professional boundaries with clients while building trust and respect.
- Ability and willingness to stay awake and alert during overnight shifts.
- Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.
- May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.
- Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.
- Ability to perform range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.
BENEFITS: YouthCare provides a competitive benefits package to full time employees including medical, dental, vision, long-term disability, short-term disability, life insurance, 401(k), vacation, paid holidays, and sick leave after successful completion of the 90-day Introductory Period.
EQUAL OPPORTUNITY EMPLOYMENT: YouthCare is an equal opportunity employer. Employment decisions are based on merit and business needs and YouthCare is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, regardless of actual or perceived sex; race; color; religious creed; national origin; ancestry; age; marital status; pregnancy; nursing parent status; physical, mental or sensory disability; medical condition; genetic information; sexual orientation; gender (including gender identity or expression); military or veteran status; or any other basis protected by federal, state and/or local laws. People of Color and Members of the LGBTQ community are strongly encouraged to apply.