IT Support Technician

*The salary for this position will be based upon experience and education in accordance with the Court Personnel System of the U.S. Courts.

The U. S. Bankruptcy Court for the Western District of Texas is seeking qualified candidates for an IT Support Technician in our Austin Office. The clerk’s office has 40 employees in four divisions that include Austin, El Paso, San Antonio and Waco. In addition, the clerk’s office serves four Judicial Officers and their staff.

Ideal candidates will possess:

 A dedication to public service and a desire to help others through the delivery of excellent customer service.

 Proven ability to collaborate with others effectively to accomplish tasks and solve problems.

 A record of reliability, productivity and producing quality work.

The IT Support Technician is a member of the information technology team and performs various end user support activities. The incumbent provides day-to-day support and training for end users, installs and configures computer hardware and software programs, and performs routine troubleshooting.

•Respond to service desk calls and e-mails, log computer problems, and assist with routine problems.

•Provide assistance with web access, both Internet and Intranet. Provide information and assistance to users on software applications, such as word processing and data entry.

•Provide day-to-day end user support and assist with training staff in Microsoft Word, Microsoft Outlook, Microsoft Office, Adobe Acrobat, and national and customized applications.

•Distribute and install new hardware, including, but not limited to, PC hardware, laptops, printers, and mobile devices.

•Install and configure new software applications.

•Assist with onboarding of new staff.

•Troubleshoot routine teleconference, courtroom equipment, PC equipment and software problems.

•Perform inventory of information technology equipment.

•Provide assistance with IT-related procurements when required.

•Travel to divisional offices and other locations when necessary.

•Perform other related duties as assigned.

•High school diploma or equivalent

•Proficiency with Windows desktops in a networked environment

•Proficiency with Microsoft 365 applications, including Teams

•Ability to install, configure, update, and troubleshoot computer hardware and peripherals, including cell phones and tablets

•Knowledge of IT security best practices and the ability to understand and follow IT security policies and procedures; Strong customer service skills

•Excellent written and verbal communication skills and the ability to communicate effectively with a variety of people in a positive manner

•Ability to function as a team player in a fast‐paced, team‐oriented office environment

•Possess a demeanor and appearance appropriate for a professional legal office environment

•A bachelor’s degree in Computer Science, Information Technology or related field from an accredited college or university

•Experience in a Bankruptcy court environment

•CM-ECF experience

•Familiarity with Microsoft Active Directory

•Experience installing and configuring A/V systems, including troubleshooting

•Familiarity with VOIP phone systems

•Proficiency with Apple (Mac and iPhone) devices in a networked environment

•Experience with configuring devices for remote access over a VPN

Additional Information:

Federal Judiciary employees are at will and are not subject to the employment regulations of competitive service. Employees are required to adhere to the Code of Conduct for Judicial Employees. Employees undergo an initial FBI background check. Appointments are provisional and contingent upon the satisfactory completion of a background check. A negative finding may result in termination of employment. Updates are required every five years. Applicant must be a U.S. Citizen or lawful permanent resident actively seeking citizenship. All information provided by applicants is subject to verification. Applicants are advised that false statements or omissions of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed.

For information about benefits, please visit: Judiciary Benefits

How to Apply:

Qualified applicants are required to submit their documents using our HR Employment Application System.

Helpful Hints:

 All applicants are required to submit a cover letter, resume, a completed AO 78, a copy of their most recent performance review OR two letters of recommendation (not a list of referrals).

 AO78 Federal Judicial Branch Application for Employment (obtained at Application) must be downloaded first and then completed if you are using Windows 10.

 Address the Cover letter to Patty Nelson, Employee Relations Officer.

 All applications must be complete and entered in the system by 3pm central time on August 19, 2020.