Customer Support Specialist
We are looking for a Computer Support Specialist who has experience in an end-user support environment working in a technical capacity and can follow a project through from start to completion. The right individual performs productively in a fast-paced work environment, works well independently, and possesses strong communication skills.
Job Description:
- Provide direct customer support for various Canfield Imaging Systems hardware systems to end users, which could include medical field personnel
- Directly assist the end-users experiencing difficulty with software issues, including networking problems, and working with Development and Management teams when more complex issues are discovered
- Answer and evaluate email requests for assistance from end-users experiencing problems with Canfield hardware and software
- Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top-level customer service experience
Core Requirements:
- Technical school certificate or bachelor’s degree, preferably in support services
- 5 years’ experience with direct customer support in a technical setting
- Well versed in written and verbal communication on a technical level in a professional manner
- Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals
- Strong project management skills including the ability to communicate status and follow through issue completion for ongoing support resolution
Desired:
- SQL database and iPad/Mac experience is advantageous
- Basic understanding of network protocols such as DHCP, DNS
- Digital photography experience and bilingual is a plus
** Seeking 1st and 3rd Shift Candidates **