FIND HELP Program Manager
We’re looking for someone who is passionate about connecting people to mental health resources and will be committed to our goal of removing any and all barriers that keep those struggling from receiving professional help.
The perfect candidate is someone who can offer one-on-one support to those in the process of finding help, but can also look at the bigger picture of how TWLOHA shares resources, collaborates with mental health providers, and can support the most people possible through our Treatment and Recovery Scholarship funds.
The FIND HELP Program Manager is responsible for helping to improve the FIND HELP Tool through user experience, functionality, and the addition of mental health providers, as well as spearheading new ways to share the tool through marketing and social media campaigns. The position also manages TWLOHA’s Treatment & Recovery Scholarship program which is designed to remove the financial barriers people face when trying to access professional mental health services.
The FIND HELP Program Manager is responsible for the following:
Responsibilities:
- Connecting supporters to mental health resources:
- Managing the FINDHELP@twloha.com account which receives inquiries from supporters about how to locate help in their community, helping people navigate the FIND HELP Tool, as well as offering support and guidance as they take steps toward connecting with mental health providers
- Growing the FIND HELP Tool by vetting claimed programs and working to ensure we provide resources for underserved communities by recruiting mental health providers and organizations led by people of color and those in the LGBTQ+ community
- Maintaining the accuracy of the resources and information listed under the FIND HELP pages of TWLOHA.com
- Working to expand and update the International Resources made available on TWLOHA.com/FIND-HELP
- Responsible for brainstorming and developing what resources regarding the tool or the process of finding help belong on the page for education purposes
- Monitoring web traffic and user flow to notice trends and understand the connection between events, social media, general outreach, and the FIND HELP Tool
- Tracking efforts to market the FIND HELP Tool whether on social posts or at in-person events and communicating impact to key stakeholders
- Managing the Treatment and Recovery Program:
- Managing the application process and communicating with applicants in all stages of the process. This includes responding to applicant questions, issuing award letters to applicants and providers, as well as providing check-ins and opportunities for applicants to provide feedback on their experience
- Responsible for vetting providers to ensure they meet TWLOHA’s scholarship standards
- Managing all billing and awards in connection with the TWLOHA’s Billing Department
- Ensuring the funds available are utilized in the most helpful way possible
- Communicating impact of the Treatment and Recovery Scholarship program
- This position reports to the Co-Executive Director and may require managing and overseeing a program intern.