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Registration Director

POSITION: Registration Director
HIRE DATES: June 1st-December 15th
COMPENSATION: $9,000 (total pay)
Virtual and In-Person Festival Registration Director
WORK HOURS: June- December, Monday thru Friday, will require additional hours on weekends and in the weeks leading up to and during the Festival and Conference.
ABOUT US: Austin Film Festival furthers the art and craft of filmmaking by inspiring and championing the work of screenwriters, filmmakers, and all artists who use the language of film and television to tell a story.AFF is dedicated to providing unique cultural events and services, enhancing public awareness and participation and encouraging long lasting community partnerships.
OVERALL JOB DESCRIPTION: The Registration Director maintains and manages all registration information, including AFF FileMaker Pro database, (which includes all Festival orders) and physical check-in materials leading up to and during the Festival. While working for this critically recognized organization, applicants are expected to be able to work efficiently and professionally in a fast paced, team-oriented production environment. In such an environment, the ability to work well under pressure, excellent communication skills and intense organizational skills are a must. The Registration Director will report to the Managing Director.
RESPONSIBILITIES: The responsibilities of the Registration Director include but are not limited to:
· Manipulate and maintain the Registration database (FileMaker Pro)
· Register each attendee in the AFF database (Early Registration and Walk-Up Registration included)
· Input extracurricular orders (Merchandise, Summer Camp, etc.)
· Maintain and troubleshoot daily accounting, as well as process credit cards charges/checks daily
· Organize, project manage and design (where applicable) registrant materials including: Badges and Passes, registration packets, party invites, registrant forms, etc.
· Manage a team of registration interns and volunteers prior to and during the festival
· Perform quality control audits to ensure accuracy, completeness, and proper usage of data
· Prepare and manage on-site Registration at the Driskill Hotel and Tech Center
· Review database design and integration of systems
· Work with Microsoft Office (Outlook, Word, and Excel), FileMaker Pro, and QuickBooks to produce reports and complete audits
· Create weekly status reports and attend weekly staff meetings
· Adhere to and complete a predetermined timeline
· Provide exemplary customer service via phone, email and in person
· Complete post-festival wrap-up
  • *REQUIRED: MUST have intermediate knowledge of database programs and general knowledge of software environments (particularly FileMaker, Access, Excel, Word)
  • Bachelor’s Degree preferred
· Strong understanding of and experience with database management and manipulation
· Basic understanding of accounting processes, knowledge of QuickBooks preferred
· Basic knowledge of Photoshop preferred
  • Ability to develop and lead a team
· A self-motivated, self-starter adept at juggling multiple projects and problem solving
· Strong written and verbal communication skills
· Attention to detail and good follow-through
· Extensive customer service experience
· Strong analytical and problem-solving skills
· Ability to prioritize and delegate in high stress, high volume situations; works well under pressure
· Microsoft Office skills required
  • Current resume with at least three references
  • Cover letter
Complete application via
Job Type: Contract
Salary: $9,000.00 /year