Complaint Specialist II
The Office of Police Oversight is seeking 3 Complaint Specialists to work on a temporary specialized team to monitor complaints of police misconduct. The ideal candidate holds a JD or Master’s Degree, or pre-law candidate that has experience in research and writing and possesses strong analytical and critical thinking skills. The ideal candidate will need to be able to work within deadlines, pass a criminal background check, and perform both independently and as a part of a small dedicated team.
Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Receives phone inquiries and walk-in complaints by interviewing complainants, researching, analyzing, and evaluating as it relates to applicable APD Standards Operating Procedures, Policies, and other related regulatory requirements. Assists complainants in understanding the process and requirements for filing a complaint. Confers with involved parties to discuss resolution of complaints.
- Prepares recommendations by researching, interviewing others if appropriate, and evaluating and providing a comprehensive report for review and/or approval.
- Monitors and reviews Internal Affairs investigations of citizen complaints by participating in interviews and reviewing evidence to ensure the investigation is thorough and fair.
- Reviews, interprets, and analyzes complaints along with other available data to identify potential trends or problem areas, and provides comprehensive reports and recommendations to management for preventive and/or corrective action.
- Coordinates new programs as assigned by gathering, inputting, and analyzing all data and information regarding performance and mission of the department, and other citizen oversight and community policing issues.
- Provides models, technical information, and reports to other employees as required or negotiated by the division. Collaborates and participates on teams of co-workers, employees, or other assigned members.
- Ensures timelines are met with reports, documentation, and updates of appropriate systems and records management.
- Represents the division at community/outreach events by presenting in various media formats the fundamentals of the program.
- Creates and provides training for program areas including mediation and/or dispute resolution.
Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of Federal, State, and Local laws/ordinances regarding discrimination in law enforcement, community policing, and civilian oversight.
- Knowledge of applicable systems and databases.
- Knowledge of investigatory and negotiation techniques.
- Skill in handling hostile, conflict, and uncertain situations.
- Skill in application of investigative and research techniques.
- Skill in oral and written communications to clearly convey and receive information and ideas.
- Skill in interviewing under a variety of conditions, including the possibility of highly charged emotional demonstrations such as hostility, conflict, and frustration.
- Skill in the application of investigative and research techniques related to human rights issues.
- Skill in researching established case law and applicable precedents.
- Skill in data collection, analysis, and problem solving.
- Skill in dispute resolution.
- Skill in the use of computers and applicable software applications.
- Ability to handle multiple tasks and prioritization.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to quickly recognize and analyze irregular events.
- Ability to establish and maintain effective communication and working relationships with City employees and the public.
Pay range: $25-$28 per hour