Regional Operations - Fraud (Data Analytics)
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Monitor, analyze and propose improvements to fraud detection processes and prevention policies
- Lead the design and development of new techniques to detect and prevent behaviors impacting trust of Shopee platform
- Drive efficiency, quality and standardization in local ops teams' processes
- Continuously scan/ monitor for new fraud trends and modus operandi
- Streamline and standardize SOP for relevancy and currency in face of evolving trends
Requirements:
- Degree in Business, Engineering or Computer Science
- Highly analytical, data-driven and detail oriented
- Able to independently lead and drive projects, including managing various stakeholders
- Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
- Good knowledge of Python and/or SQL is a plus
- Experience with risk management/ fraud is a plus
We are hiring all year round and applications are processed on a rolling basis.
- Remuneration: competitive, meets national minimum wage legislation in Singapore
- Virtual interviews will be conducted in place of physical interviews for applicants outside of Singapore.
- Successful applicants based in other parts of Southeast Asia and Taiwan may be arranged to work temporarily from one of our local offices