Visitor Services Assistant

Schedule: Up to 32 hours per week. Post-Covid operations are uncertain. Employment will be temporary for a period of up to 6 months, and then reviewed. 

Weekends and holidays required, early and evening hours are often requested.

We’re eager to welcome back visitors to the Whitney and we want you to play an integral role as a Visitor Services Assistant. The Whitney Museum of American Art seeks dynamic and motivated individuals to join our Visitor Services team! As part of the Visitor Experience team, Visitor Services Assistants (VSA) respond to the needs of visitors with a positive attitude, promote the Whitney’s broad program, and maintain an excellent standard of service.

The Visitor Services team is comprised of attentive, empathetic, and enthusiastic individuals, eager and committed to promoting the services and collection of the Whitney. This customer-facing role requires a professional, flexible, and positive demeanor necessary for the Whitney’s diverse community of visitors. We seek talented people of all background: the Whitney values diversity of cultures, races and ethnicities, gender expressions, and abilities.

At the Whitney, the safety and wellbeing of our staff and visitors is our top priority. All staff and visitor operations align with CDC and state guidance on preventing the spread of COVID-19, and have been reviewed by an independent medical expert. Public-facing staff will be issued PPE daily.

Competitive starting salary

Paid professional development opportunities designed specifically for our public-facing staff

Mentor-focused managers, eager to see you succeed

Wellness program offering discounted Citibike memberships, meditation and yoga sessions, and much more

With a Whitney staff I.D., you can enjoy

Complimentary admission to most NYC museums and cultural attraction

Complimentary guest tickets to the Whitney for your friends and family

Discounts at onsite and local restaurants and shops

Please complete an application located on the Museum’s website: https://whitney.org/About/JobPostings

Siriusware (Point of Sales ticketing system), work in partnership with Membership to increase museum revenue with membership sales and annual fund requests, staffing early and evening events, daily logistical operations, provide information as needed.

Visitor Services Assistants may also assist by answering emails and phone inquiries. Opportunities to help in other areas within the Visitor Experience department (Group Check-In, Operations, Phone and Information, Performance, Data, Group Support, Community Support).

A minimum of 1-2 years of customer service experience in a retail environment

Friendly, outgoing and professional attitude

Interest in public facing customer service interactions

Excellent communication and listening skills

Ability to develop customer relations

Strong sales experience and cash handling skills

Standing for long periods of time outdoors in all weather conditions

Previous POS experience

Working knowledge of a Microsoft Office Suite or comparable software

Interest in arts and cultural institutions is a plus

The Whitney Museum of American Art, founded in 1930 by the artist and philanthropist Gertrude Vanderbilt Whitney, houses the foremost collection of American art from the twentieth and twenty-first centuries. From her vision arose the Whitney Museum of American Art, which has been championing the most innovative art of the United States for 86 years. The core of the Whitney’s mission is to collect, preserve, interpret, and exhibit American art of our time and serve a wide variety of audiences in celebration of the complexity and diversity of art and culture in the United States. Through this mission and a steadfast commitment to artists themselves, the Whitney has long been a powerful force in support of modern and contemporary art and continues to help define what is innovative and influential in American art today.

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.