Sales and Client Services Associate
The Sales & Client Services Associate will have heavy interaction with clients to ensure client requests are addressed timely and accurately. The successful candidate must have strong client service skills, with a passion for delivering an exceptional client experience.
MUST be able to work Monday – Friday (9:00 – 5:00 PM ET).
Responsibilties:
- Handle all inbound client services calls, emails and web inquiries from initial touch-point to resolution.
- Identify sales and up-sell opportunities for the business.
- Provide clients with product training and ongoing product support.
- Provide ongoing proactive outreach to accounts and end-users to drive client engagement and customer satisfaction.
- Maintain subject-matter proficiency of all data product offerings and associated value propositions.
- Review product usage data to uncover trends and themes in data usage
- Provide product development recommendations based on direct experience with clients.