Clinical Robot Operator Intern
What we’re doing isn’t easy. But nothing worth doing ever is.
We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.
As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe teleoperation of complex robotic systems in real-world environments. Through excellent communication and documentation, you will filter and relay pertinent information from the clinical staff to our engineering team while operating a cutting-edge fleet of robots. As part of the founding team, you will help design and implement processes that fit into the clinical workflow and needs at each hospital. Intern Robot Operators will solve unexpected situations that might arise during a shift, and work effectively with the Robot Operator Engineers to ensure exceptional results to our hospital partners.
This is a paid internship at Diligent Robotics with potential to grow into a full time position within the company. Interns will receive a structured 2-week long training that includes competency checklists and consistent feedback to ensure a successful experience. We are currently seeking summer interns with a start date in June 2020 (end date is negotiable). This position is located in Dallas and you must be local and willing to work 40 hours per week to be considered.
Your responsibilities will include:
- Monitoring and safely operating mobile service robots in a hospital environment (you will be onsite at various hospitals).
- Prioritizing the customer experience, ensuring their expectations are always met or exceeded.
- Communicating with hospital staff and, occasionally, the public regarding robot operation.
- Collecting data and troubleshooting in a variety of real-world situations, while simultaneously providing detailed and accurate feedback to our engineers.
- Deploying hardware and software updates with remote engineering support.
- Contributing to core development by determining hospital staff pain points and improving robot robustness to fulfill hospital needs.
A good candidate would be, at minimum:
- A current undergraduate or graduate student (or have just graduated) with a minimum GPA of 3.5.
- Customer-service oriented: you are friendly, outgoing, skilled in the art of de-escalation, and an able juggler of customer demands and company needs.
- Self-sufficient and whip-smart: you get things done, learn what you don’t know, and can make data-driven decisions independently, as circumstances require.
- An excellent written and verbal communicator: you convey information to internal and external stakeholders in an organized and easily parsable manner through emails, bug reports, and in-person meetings
- Willing to travel around the Dallas/Fort Worth area: you’re excited by the opportunity to launch and support our robot operations regardless of geography.
- Flexible and willing to work different shift hours, including early mornings, nights, and weekends: you understand that our customers (i.e. hospitals) are open 24/7, that our robots must be running smoothly all the time, and that your schedule may shift as customer needs change over time.
- Willing to work during significant holidays: you understand that our customers (i.e. hospitals) don’t shut down during the holidays and neither can our robot deployments.
- Willing to be vendor credentialed: our customers have strict standards and employment will be dependent on obtaining vendor credentials, the process of which will include various immunizations, a background check, and a drug screen, among other steps.
The ideal candidate would be:
- Responsive and responsible, especially when working remotely: you commit to deadlines, err on the side of over-communication, and understand the challenges of remote work.
- Results-oriented: you’re happy to observe and take notes on end users interacting with the robot all day if that’s what it takes to get data for product analysis.
- Everyone’s friend! You quickly get to know people and gain their trust.
- Vigilant about the details: you notice when a checklist item is left unchecked and it gnaws at you until it’s done.
- Someone with a demonstrated passion for healthcare and/or technology. If you’re interested in healthcare administration, medical school, computer science, robotics or even technical sales, this position is right for you.
- A video game enthusiast: you will leverage your off-duty skills to become an expert at teleoperating the robot, when necessary.
- Passionate and clear-eyed when it comes to robots: you understand that there’s a gap between technological reality and media-driven expectations and are excited about the opportunity to move the industry forward by whatever means necessary, even if it isn’t glamorous.
Benefits:
- This is a paid internship based on experience and contribution
- Gain experience working in a hospital setting with healthcare professionals learning hospital vernacular, structure, workflow, and how technology drives healthcare operations.
- Potential to radically change the future of healthcare
- Opportunity to be part of our founding operations team
- Experience working with some of the leading experts in robotics
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.