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Service Engineer

Position Summary
The Field Service Technician is responsible for customer support activities with a focus on preventative and corrective maintenance of instrumentation. The successful candidate must have the ability to utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electromechanical instruments. The ability to manage service call scheduling, parts inventory and administrative responsibilities with minimal supervision is required. Additional responsibilities include; customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales. The Field Service Technician will also represent the company in a positive, professional manner in all dealings with Labthink International customers, both external and internal.

Minimum Requirements/Qualifications
· Two-year degree or Technical Certification or military training required
· Demonstrated ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment
· Must possess basic software skills and computer literacy
· Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams
· Good written and verbal communication skills, self-motivated and an effective team player
· Physical requirements include the ability to lift 50lbs
· Up to 70% travel may be required to meet customer needs
· Must possess a valid driver’s license and passport
· Familiarity with Laboratory instrumentation preferred