I.T Internship
Help desk technicians are instrumental to the smooth running of any IT department, and they also provide a valuable service to customers and clients. Often the first port of call when there is a network issue, these skilled technicians have expertise in customer service, as well as problem-solving.
This internship has a varied role, which is centered on gaining I.T experience: maintaining technologies, providing IT support, troubleshooting and identifying solutions.
Intern Essential Functions:
- Providing assistance to customers who experience technical problems. Most commonly, this involves either telephone or online communication.
- Using diagnostic techniques and problem-solving methods to troubleshoot issues over the telephone, remotely or in person.
- Talking customers through a troubleshooting process and working together to rectify problems
- Identifying effective solutions and offering explanations to customers and employees
- Recording events, concerns and issues and updating case queries and customer statuses
- Collecting and passing on feedback from clients
- Suggesting improvements for future cases
- Training end users to use new systems and programs
- PC maintenance
- Reaching out to manufacturers for warranty replacements and / or troubleshooting equipment
This intern will meet with HR for a orientation, midterm and final evaluation to make sure the student is gaining the experience desired.